Customer Service Specialist

Customer Service Specialist & Administrative Assistant Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply. Responsibilities: • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries • Interact with the sales lead to maintain and improve service and product knowledge • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed • Record customer interactions and follow up on their experience with our company • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints Front Desk & Customer Service Welcome clients and visitors with a friendly, professional demeanor Direct walk-ins to the correct agent or department Answer phones and assist with basic questions Maintain a calm, helpful presence even during busy moments Office Support & Daily Operations Make office coffee each morning and keep common areas presentable Reset conference rooms after meetings (wipe tables, tidy chairs, remove trash) Clean small messes as needed (e.g., fingerprints on glass, spills) Restock copier paper, folders, marketing materials, and general supplies Maintain a weekly supply list and notify management when items need ordering Real Estate & Property Management Training Provided Learn property management workflows and administrative processes Assist with PM inspections (training provided) Support real estate marketing tasks such as listing prep, signage coordination, and basic online posting Grow into higher-level administrative responsibilities as skills develop Qualifications: • High school graduate, G.E.D. recipient, or equivalent • Experience working in a customer-oriented atmosphere • Must possess exemplary interpersonal skills, communication skills, and active listening skills • Who You Are Friendly, patient, and comfortable interacting with the public Organized with strong attention to detail Able to multitask and prioritize in a fast-paced office Willing to learn real estate and property management systems • Requirements A team player who takes pride in keeping the office running smoothly Basic computer skills (email, printing, scanning) Professional communication skills Ability to lift up to 20 lbs (paper boxes, supply restocking) • What We Offer Reliable attendance and punctuality Hands-on training in real estate and property management Growth opportunities within the company Supportive team environment Competitive pay based on experience Benefits including retirement, holiday, vacation, sick, and health If you enjoy helping people, keeping things organized, and being the go-to person who keeps the office humming, we’d love to meet you. Apply today Compensation: $17 - $22 hourly

• Front Desk & Customer Service • Welcome clients and visitors with a friendly, professional demeanor • Direct walk-ins to the correct agent or department • Answer phones and assist with basic questions • Maintain a calm, helpful presence even during busy moments • Office Support & Daily Operations • Make office coffee each morning and keep common areas presentable • Reset conference rooms after meetings (wipe tables, tidy chairs, remove trash) • Clean small messes as needed (e.g., fingerprints on glass, spills) • Restock copier paper, folders, marketing materials, and general supplies • Maintain a weekly supply list and notify management when items need ordering • Real Estate & Property Management Training Provided • Learn property management workflows and administrative processes • Assist with PM inspections (training provided) • Support real estate marketing tasks such as listing prep, signage coordination, and basic online posting • Grow into higher-level administrative responsibilities as skills develop