Customer Support Lead: SaaS Frontline & Process Innovator

Riskcast Solutions

Riskcast Solutions, Inc. seeks a Customer Support Lead to own frontline support, ensuring quick responses and confident customers. You will work with internal teams to route issues and drive resolutions, contributing to evolving support processes as the company scales.

In this role, you’ll guide the support function, maintain documentation, and ensure excellent customer experiences while collaborating with the Customer Success team.

#J-18808-Ljbffr

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Customer Support Lead: SaaS Frontline & Process Innovator in Nashville, TN vacancy

Customer Support Lead
...point of contact for Riskcast customers — resolving issues quickly, improving our support processes, and making sure every... ...looking for a Customer Support Lead to own the frontline customer support experience... ...technical support, ideally in a SaaS or software environment ~...
Suggested
For contractors
Riskcast Solutions
Nashville, TN
2 days ago
Production Support Lead - Innovation_Delivery_Transformation
$105.4k - $207.8k
...individual with an innovative mindset to join... ...transform the digital customer and Claim... ...opportunity to be on the frontlines of Deloitte’s... .... As Production Support Lead, you'll own L3 production... ...supporting SaaS or platform... ...in the recruiting process, please direct your...
Suggested
Local area
Deloitte
Nashville, TN
8 days ago
Exchange Visitor Program & Participant Support Lead
...Exchange Visitor Program and Participant Support Coordinator in Nashville to manage... ...applications, monitor programs, and serve as main customer support for participants while adhering... ..., and host employers; ensure timely processing; maintain SEVIS data; and coordinate interviews...
Suggested
American Public Diplomacy
Nashville, TN
4 days ago
Campus Support Coordinator
$17.15 - $28.18 per hour
...approach enhances creativity, innovation, communication, and... ...Opportunity at a Glance The Campus Support Coordinator serves as a pivotal... ...implement, and refine administrative processes to improve workflow... ...Diploma Required 3+ years of customer service, operations support,...
Suggested
For contractors
Work at office
Worldwide
Monday to Friday
Flexible hours
Afternoon shift
Chamberlain College of Nursing, LLC
Nashville, TN
1 day ago
Customer Service Coordinator
...information, please visit Job Summary: The Customer Service Coordinator is the frontline position who will assist customers... ...as well as receiving and processing all information requested by... ...Customer Service Coordinator will support the property's needs on a variety...
Suggested
Full time
For contractors
Work at office
Local area
Cousins Properties
Nashville, TN
18 hours ago
Customer Success Lead
...Customer Success Lead (CSL) Notable is the leading healthcare AI platform for transforming workforce... ...Customer Success, Delivery, Product, Support, and Partnerships to ensure... ...across a wide range of stakeholders, from frontline operators to executive leadership....
Work at office
Remote work
3 days per week
Notable
Nashville, TN
2 days ago
Support Lead Part Time
Embrace the role of a Support Lead (Part-Time) at Five Below! Oversee daily store operations, drive customer satisfaction, and support staff training. If you have management experience and a passion for retail, this is your chance to grow in a dynami
Part time
Five Below
Nashville, TN
4 days ago
Multi Site Customer Service Coordinator
...Job Title: Area Customer Service Coordinator Summary: Join... ...clients. Your role will encompass supporting daily operations,... ...of a dynamic team where your innovative spirit and future-focused mindset... ...to enhance operational processes, ensuring compliance with best...
Work experience placement
Work at office
Worldwide
Flexible hours
Shift work
Ricoh Americas Corporation
Nashville, TN
1 day ago
Customer Support Manager
$116k - $181k
...B2B SAAS data observability software.Join... ...Telemetry, we give customers the choice,... ...private companies and a leading player in a massive... ...a Technical Support Manager to be a part... ...maintain, enhance Processes and Procedures.... ...Diversity drives innovation, enables better decisions...
Temporary work
Remote work
Cribl
Nashville, TN
4 days ago
Support Lead Part Time
$13.5 per hour
...RESPONSIBILITIESEnsures all crew members are Wowing the Customer through personal contact with customers.... ...any urgent issues.Manages the entire process of opening or closing the store, which... ...in place for a smooth daily operation.Supports the onboarding and ongoing training of...
Part time
Local area
Flexible hours
Night shift
Weekend work
Afternoon shift
Five Below
Nashville, TN
3 days ago
Customer Experience Coordinator (Part Time) - Franklin, TN
...exotics!) to our immersive, customer-focused experience, which helps... ...and end-of-life decisions Process payments accurately while... ...solving skills and a focus on innovation Must be willing to work in a... ...people-centric approach, whether supporting your colleagues or making an...
Part time
Flexible hours
Night shift
Weekend work
VEG ER for Pets
Nashville, TN
2 days ago
Customer Service CCaaS & AI Technology Lead
...the Experience. For us, customer experience is not an... ...and purpose. We help leading brands create and deliver... ...the implementation process. Ensure client satisfaction... ...required for client support. Location: Primary... ...responsibilities, creativity, and innovation in a complex global...
Full time
Live in
Work at office
Local area
Accenture
Nashville, TN
6 days ago
Director, Customer Success
$101.1k - $130k
...Director, Customer Success Fully Remote USA... ...provides the leading learning, clinical... ...professionals dedicated to innovation and excellence. We... ...benefits, and a supportive work environment... ...from our various SaaS solutions with a focus... ...operational processes, building strong cross...
Full time
Temporary work
Work at office
Remote work
Flexible hours
Shift work
HealthStream
Nashville, TN
1 day ago
Customer Coordinator
$20 - $24 per hour
...Customer Coordinator Location: Nashville, TN 37218 / Fully Onsite... ...Customer Coordinator A leading construction materials & services... ...a Customer Coordinator to support customers, sales representatives... ...shipping charges Process return authorizations and related...
Hourly pay
Temporary work
Work at office
Weekend work
Afternoon shift
Creative Financial Staffing
Nashville, TN
4 days ago
Customer Care Ops Manager
...replacing bags of highly-processed pellets with a... ...made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized... ...to our customers and leads regularly and are quick... ...performance of their groups. Support advisor development by...
Work at office
Local area
Monday to Friday
Flexible hours
Weekend work
Applied Labs
Nashville, TN
4 days ago
Director, Client Success, Enterprise Corrections
...organization. This leader will also support Tyler’s continued cloud and... ...risks. The Director will lead and develop a high-performing... ...and strategic priorities.Refine processes, tools, and playbooks that improve... ...in an enterprise software or SaaS environment.Demonstrated...
Tyler Technologies
Nashville, TN
7 days ago
Specialist Manager, Government Client Contracts Management (Civil)
$93k - $155k
...Client Contracts Management supports strategic federal contract administration... ...the contract lifecycle, and leads analysis and resolution of... ...in the recruiting process, please direct your inquiries... ...and bring more creativity and innovation to help solve our clients' most...
Contract work
Deloitte
Hermitage, TN
7 days ago
Account Manager, K12 Enterprise
$75k
...providing exceptional customer support to join our Sales organization... ..., drive commercial process through acquiring... ...email, and in‑person leading to advertiser retention... ...feedback and recommend innovative solutions to the... ...sales and marketing in a SaaS environment Excellent...
Full time
Temporary work
Currently hiring
Work at office
Immediate start
Remote work
Work from home
Home office
Flexible hours
Niche.com
Nashville, TN
23 hours ago
Community Relations Central Program Manager
$114.6k - $234.6k
...practical tools, repeatable processes, and new ways of... ...everything from industry innovations to life-saving care.... ...and services, we help customers turn that promise into... ...at a company leading the way in AI and cloud... ...competitive benefits that support our people with flexible...
Temporary work
Work experience placement
Flexible hours
Oracle Corporation
Nashville, TN
5 days ago
Head of Product Operations and Support
$178k - $210k
...Artists Agency (CAA) is the leading entertainment and... ...workforce identifies, innovates, and amplifies... ...Product Operations & Support to build and lead a new... ...products. Establish the processes, standards, and decision... ...operational excellence, customer focus, and continuous...
Permanent employment
Full time
For contractors
Work at office
Local area
Creative Artists Agency
Nashville, TN
5 days ago
Director of Client Operations
$120k - $145k
...Director of Client Operations role supporting our Central region.What You'... ...trends.• Identifies processes to improve overall performance... ...of health centers and defines innovative measurements of performance standards... ...and goals.• Operational lead on implementations post-go-...
Full time
Bank staff
Local area
Remote work
Premise Health
Brentwood, TN
6 days ago
Traveling MEP Project Manager - Construction
$140k - $180k
...emphasize a sense of urgency and innovation while providing an... ...projects from start to finish- Lead project teams and coordinate... ...delivering quality output, meeting customer expectations, managing scope,... ...project management systems and processes to meet client needs and...
Daily paid
For contractors
Local area
Work from home
CyberCoders
Nashville, TN
4 days ago
Customer Support Manager
...better communication. As our Customer Success Manager, you'll be... ...with Implementation and Support to ensure smooth transitions... ...reusable success playbooks and processes from scratch as we scale — you... ...Consulting — ideally in a B2B SaaS or healthcare tech environment...
Full time
Dialog Health
Nashville, TN
4 days ago
Traveling Project Manager - Nashville, TN
$100k
...and has built a reputation for excellence through innovation and strong client relationships.Job DescriptionManaging... ...projectsStrong understanding of construction processes, scheduling, and budgetingProven ability to lead project teams and maintain client relationshipsAbility...
Permanent employment
For subcontractor
Local area
Michael Page
Nashville, TN
4 days ago
Lead Product Manager, BankingSuite - Products & Platforms
$163.4k - $322.1k
...individual with an innovative drive and... ...products and customer value proposition... ...to be on the frontlines of Deloitte’s... ...ambition of market-leading customer... ...internal business processes, and... ...multi-tenant SaaS platforms and/... ...specifically banking (supporting mobile and web...
Contract work
Local area
Shift work
Deloitte
Nashville, TN
6 days ago
Senior Director Customer Success, Resins and Technologies (USA, REMOTE)
$220k - $240k
...life-changing by shaping customer-driven decision... ...research to developing innovative vaccines, new medicines... ...business unit, you will lead a global, multi‑disciplinary... ...industry‑leading support, insights, and... ...partnership.Build scalable processes for proactive customer...
Full time
Remote work
Danaher Corporation
Nashville, TN
6 days ago
Intensive Recovery Support Coordinator II
$23.71 - $25.13 per hour
...ask for an accommodation or an alternative application process. Intensive Recovery Support Coordinator II 2 days ago Requisition ID: 1137 Salary... ...Assist members in developing basic ADLs and create innovative solutions to assisting members with developing alternative...
Hourly pay
Permanent employment
Work at office
Remote work
Park Center
Nashville, TN
18 hours ago
Travel Security Manager
...organized Travel Security Manager to support Deloitte’s travel risk... .... You will join a team of innovative, experienced individuals who... ...cyber-restricted travel review processes, including traveler communications... ...relationshipsAbility to lead projects or workstreamsAbility...
Work at office
Deloitte
Hermitage, TN
5 days ago
Director, Customer Experience (Nashville, TN)
$144k - $306.4k
...Director, Customer Experience (Nashville, TN) ~ United... ...Category Services and Support Posting Date 07/31/... ...Experience, you will lead the customer... ...ensure customer-facing processes align with MOP/SOP/EOP... ...everything from industry innovations to life-saving care. And...
Temporary work
Work at office
Remote work
Flexible hours
Shift work
Oracle Corporation
Nashville, TN
18 hours ago
Firm Enterprise Solutions Associate Director, Government Client Contracts Management (OSD/OSW)
$113.1k - $232.3k
...Contracts Management and Contracts Group Lead to support our Government and Public Services... ...technology (including AI/ML) to drive business process improvement, operational effectiveness,... ..., and bring more creativity and innovation to help solve our clients' most complex...
Contract work
Work at office
Flexible hours
2 days per week
3 days per week
Deloitte
Hermitage, TN
6 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Support Lead: SaaS Frontline & Process Innovator. Be the first to apply!