MSP Level 2 IT Systems Support Specialist

About Us For 15 years, we have been the trusted technology partner for businesses throughout the East Bay Tri-Valley Area. We're not just another MSP—\u2014 we’re a team that genuinely cares about our clients' success and our team members' growth. We believe that when our people thrive, our clients thrive, and together we create something meaningful. Benefits 401(k) Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Join Our Growing Team! We’re at an exciting stage of growth, embracing emerging technologies like AI while maintaining the personal touch that has made us successful. If you're looking for a place where your contributions matter, your ideas are valued, and your career can flourish in multiple directions, we would love to meet you. The Opportunity We're seeking a Level 2 IT Support Technician who is ready to make a real impact. This isn't a position where you'll feel like just a number—you'll be a valued member of our services team that works collaboratively while taking ownership of challenges. You'll work directly with our diverse client base, solving complex problems, implementing solutions, and building relationships that make a difference. Location San Ramon, CA (In-office with both remote support and client site visits) What Your Day Looks Like 60% Reactive Support: Troubleshoot and resolve escalated technical issues that require your advanced expertise 40% Proactive Support: Implement improvements, work on small projects, and help clients stay ahead of problems Provide exceptional remote and on-site support to clients across the Tri-Valley area Manage and maintain client networks, servers, endpoints (computers, laptops, mobile devices), and cloud services Work with M365, Google Workspace, and other cloud platforms Collaborate with team members while maintaining ownership of your assigned challenges Contribute to our growing AI practice and adopt cutting‑edge technologies What We're Looking For Required Experience 3+ years of hands‑on experience working in an MSP in a similar Level 2 support role Proven track record of exceptional client service and relationship management Experience working both independently and as part of a technical team Comfortable working in a fast‑paced, multi‑client environment Core Technical Skills & Competencies Network Infrastructure Advanced troubleshooting of network connectivity and configuration issues Experience with routers, switches, firewalls, and wireless access points VPN setup, configuration, and troubleshooting (site‑to‑site and client VPNs) DNS, DHCP, TCP/IP, VLAN configuration and management Network performance monitoring and optimization Server & Systems Administration Windows Server administration (Active Directory, Group Policy, DNS, DHCP, File Services) User account management and permissions troubleshooting Server backup and recovery solutions (data backup, disaster recovery, business continuity) Virtualization technologies (primarily Hyper‑V) Remote Desktop Services (RDS) and remote access solutions Endpoint Management Windows 11 deployment, configuration, and advanced troubleshooting macOS and mobile device (iOS/Android) support Hardware diagnostics and troubleshooting beyond basic repairs Software installation, updates, and patch management Printer and peripheral device configuration System performance optimization and troubleshooting Cloud Services & Applications Microsoft 365: Exchange Online, SharePoint, OneDrive, Teams administration Azure AD/Entra ID: User management, MFA, conditional access policies Google Workspace: Gmail, Drive, Calendar, Groups administration Cloud‑to‑cloud migrations and hybrid environment management Email security, spam filtering, and email flow troubleshooting Cloud backup and data protection solutions Security & Compliance Implementation and management of security best practices Multi‑factor authentication (MFA) deployment and support Antivirus/anti‑malware management Security awareness and user education Basic cybersecurity incident response Understanding of compliance requirements (HIPAA, PCI‑DSS awareness helpful) Software & Applications Advanced troubleshooting of business applications (LOB apps, CRM, ERP systems) Database connectivity and access issues Software bugs and application crash analysis Remote support tools and remote desktop protocols Tools & Systems (Preferred) PSA/Ticketing systems (Autotask, ConnectWise, or similar) RMM platforms (NinjaOne, Datto, Kaseya, or similar) Documentation systems (IT Glue, Hudu, or similar) Remote monitoring and automated patching tools Essential Soft Skills Customer‑first mindset: Ability to translate technical issues into understandable terms and deliver an exceptional client experience Ownership mentality: Take responsibility for issues from start to resolution Strong communication: Clear written and verbal skills for both technical and non‑technical audiences Problem‑solving: Analytical thinking and ability to diagnose complex issues methodically Time management: Effectively prioritize and manage multiple tickets and projects Documentation: Thorough documentation of issues, resolutions, and configurations Continuous learner: Enthusiasm for staying current with evolving technologies Required Certifications CompTIA A+ CompTIA Network+ CompTIA Security+ Preferred Certifications (or willingness to obtain) Microsoft 365 Certified: Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Security, Compliance, and Identity Fundamentals ITIL Foundation Additional vendor certifications (Cisco, VMware, etc.) Why You'll Love Working Here Professional Growth Multiple career paths: Advance to Level 3, specialize in security/cloud/AI, or grow into leadership—the choice is yours \"You Pass, We Pay\" certification policy—we invest in your success Training & development support—we'll work with you to identify relevant training Early adoption of AI and emerging technologies — stay at the cutting edge of the industry Work Environment Collaborative team who support each other Work primarily in our San Ramon office (no current on‑call requirements) Balance of office work, remote support, and client site visits Your contributions are visible and valued— you're not just a number Comprehensive Benefits Competitive salary: $70,000 - $90,000 (based on experience) Health insurance 401(k) retirement plan Paid holidays and vacation Professional development and certification assistance Work with modern tools and cutting‑edge technology Our Culture Mutual growth: When you succeed, we all succeed Meaningful work: Your contributions directly impact client success Continuous learning: Technology never stops evolving, and neither should we Teamwork with ownership: Collaborate freely, but own your challenges Work‑life balance: We respect your time and well‑being Ready to Join Us? If you're excited about working somewhere your expertise is valued, your growth is supported, and your work makes a real difference, we want to hear from you! #J-18808-Ljbffr TeamLogic IT