Senior Manager, Content Operations

Location NYC Employment Type Full time Department Music Compensation

$130K – $165K

About the Role We're hiring our second addition to the Content Operations team to continue building our support for licensed content, supporting the operational infrastructure that will power Suno’s licensed music future. This is a mission‑critical role at an inflection point in our company's growth, and a rare opportunity to help establish the operational backbone of a fast‑growing music technology company from the ground up. As we partner with major rightsholders, we need systems and processes to handle licensed content ingestion at scale, rights tracking and attribution, opt‑in management, reporting workflows, and compliance with licensing agreements and industry‑standard delivery formats. You’ll be a key player: participating in critical decisions about what to build, working directly with rightsholders, distributors, labels, and publishers. This role will directly enable Suno’s most important strategic partnerships and shape how the music industry approaches licensed AI platforms. Listen to the song we made about it: What You’ll Do Strategy & Infrastructure Help establish and support the content operations strategy to support our licensed platform roadmap Provide critical feedback and implement scalable content ingestion pipelines to receive and process licensed content from rightsholders Establish and support metadata standards, style guides, and quality frameworks that meet licensing partner requirements and industry standards (DDEX, ISRC, ISWC, ISNI, IPN, etc.) Inform and determine content strategies pertaining to rightsholder catalogue on platform Partner with Engineering and Product teams to prioritize tooling, automation, and technical roadmaps Create documentation, playbooks, and foundational processes that ensure compliance and quality Team Building & Leadership Recruit, onboard, and develop talent with the right mix of music industry and operational expertise Help establish team rituals, communication norms, and performance metrics Get hands‑on with critical operational needs while building toward scalable solutions A role with a built in path toward people management, with future oversight of metadata specialists and content coordinators Operations & Execution Manage content supply chain from ingestion through distribution, ensuring quality, timeliness, and compliance Support rights tracking and attribution workflows that support proper compensation to rightsholders Contribute to operational KPIs including content quality, processing efficiency, ingestion SLAs, and compliance metrics Drive continuous improvement initiatives to enhance efficiency, quality, and partner satisfaction Stakeholder Management Serve as primary operational contact for content partners, labels, publishers, distributors, and their delivery teams Collaborate with Licensing, Legal, Business Affairs, and Artist Relations on rights management workflows and partner requirements Represent Content Operations in cross‑functional initiatives, partnership discussions, and strategic planning What You’ll Need Required Qualifications 7+ years of experience in content operations, metadata management, or rights management within the music, media, or entertainment industries Deep understanding of music metadata standards and industry identifiers (DDEX, ISRC, ISWC, ISNI, etc.) Strong knowledge of licensed content supply chains, including how recording rights and/or publishing rights are managed, tracked, and reported from rightsholders to platforms Experience managing relationships with major labels, publishers, or large content rightsholders Understanding of how metadata supports commercial delivery, DSP distribution, monetization, and rightholder compensation Strong project management skills managing multiple complex, cross‑functional initiatives simultaneously Proven ability to implement scalable workflows and operational processes Excellent stakeholder management across technical and non‑technical audiences Preferred Qualifications Experience at music streaming platforms, DSPs, record labels, distributors, or music technology companies Background supporting operations from zero to one in startup or high‑growth environments, particularly in publishing and/or royalty operations Experience making strategic decisions about protocol and processes while working hands‑on Technical fluency (comfortable troubleshooting data issues, writing basic queries, evaluating engineering trade‑offs) Experience working with datasets to drive operational insights and troubleshoot technical solutions Track record of starting initiatives with ambiguity and creating clarity, structure, and results Knowledge of rights management systems, royalty processing, and music licensing operations Familiarity with AI‑generated content workflows and emerging technologies in music creation Additional Notes Applicants must be eligible to work in the US. Must be able to work 5 days per week at our New York City office. Perks & Benefits for Full-Time Employees Company Equity Package 401(k) with 3% Employer Match & Roth 401(k) Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options) 11 Paid Holidays + Unlimited PTO & Sick Time 16 Weeks of Paid Parental Leave Creative Education Stipend Generous Commuter Allowance In‑Office Lunch (5 days per week) Suno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance. Compensation Range: $130K - $165K #J-18808-Ljbffr Menlo Ventures