Service Manager

Service Manager | North Rhine-Westphalia Germany A rare mandate: rebuild, not just run, a Customer Service organisation. We're working with a global leader in advanced systems for the semiconductor industry to find a commercially-minded service leader for a genuinely transformational role. This isn't a "manage what exists" job. You'll be given a mandate to challenge and remodel how Customer Service is structured and delivered across EMEA - while keeping the business running day to day. What you'll be doing: Redesigning the European Customer Service organisation around what customers actually need Overhauling how upgrades, warranty cases, repairs and contracts are managed — with clear ownership and full transparency Bringing commercial rigour to service delivery — understanding the value of customer uptime and building the case for investment in the department Acting as the senior commercial face of service, turning every customer interaction into a trust-builder Coaching and developing a team with real untapped potential Partnering closely with Sales, Key Account Management and Global Service to shape the service proposition Becoming a trusted commercial partner to the company's most important customers What we're looking for: Proven experience transforming or remodelling a service/customer-facing function, ideally in capital equipment or a similarly complex technical environment Strong commercial acumen (Key Account Managers looking to move into service leadership are welcome to apply) A track record of building trust-based relationships with demanding, high-complexity customers Background in semiconductor, capital equipment, display, or a comparable technical industry Excellent English communication skills - equally credible with senior leadership and customers A bold, change-ready mindset - energised by transformation, not just steady-state management If you're a customer-obsessed, commercially sharp leader who wants a genuine mandate to transform, not just inherit a department, we'd love to hear from you. #J-18808-Ljbffr