Quality Engineer

Quality Engineer

The quality engineer is responsible for quality planning activities and leading corrective action investigations

Investigate problems and report root cause and corrective actions through the CCL reporting system

Work with cross-functional problem-solving teams on 8D reports

Own quality planning documentation and corrective actions for a specific area of the business

Develop product-specific test plans as part of the APQP process

Gather process and product data and report to the quality team to assist with continual improvement objectives

Routinely use quality tools such as Control Plans, PFMEA, procedure-writing, use of statistical quality control, lean manufacturing concepts, and Lean-Six Sigma tools and analyses

Perform material testing and diagnosis/recommendations for purchased products exhibiting either poor quality or poor performing characteristics

Provide customer requested documentation of claim details

Follow established process for handling customer deductions forwarded by accounts receivable

Serve as neutral party between customer and organization in claim investigation

Regularly audit the process and products

Other duties, as assigned

Strong technical aptitude

Strong written, verbal and telephone communication skills

Strong customer service skills

Understanding of applicable computer systems, such as Microsoft Office and function-specific software

Strong attention to detail & organizational skills

Desire to solve problems and learn new processes

Some travel may be required (<5%)

Bachelor's degree in engineering or relevant work experience

Must be able to work on your feet on the plant floor for extended periods

Prolonged periods of sitting at a desk and working on a computer

Must be able to perform minor heavy lifting