Dedicated IT Support Technician

Acclaim Technical Services,founded in 2000, is a leading cyber operations, intelligence solutions and operations, network infrastructure, engineering and business enablement and enterprise operations company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow.

We are actively recruiting for a Dedicated IT Support Technician witha current TS/SCI w/ Poly tosupport our Network Solutions Division , based in Northern Virgina .

Responsibilities include, but are not limited to Responsibilities include, but are not limited to:

• Provide Tier II/Tier III technical support for standalone (non-ELA) kiosks and workstation systems, performing lifecycle management, troubleshooting, Operations & Maintenance (O&M) rebuilds, system reimaging, and restoration activities to ensure operational readiness.

• Perform Windows 11 operating system upgrades, monthly OS patching, security updates,vulnerability remediation, and system hardening tomaintainsecure, compliant, and reliable workstation environments.

• Install, configure, andmaintainapproved software and operating systems, including Microsoft PowerPoint, software licenses, McAfee antivirus, and other customer-authorized applications.

• Implement customer security and configuration requirements by deploying OCS lockdown scripts, IATT Reduced Baseline Control Sets, and configuring user accounts, login settings, screensavers, touchscreen functionality, and other workstation settings.

• Diagnose and resolve hardware, software, operating system, and peripheral issues through root cause analysis while ensuring compatibility, minimizing operational disruptions, andmaintainingcompliance with customer cybersecurity requirements.

• Travel locally between customer sites and support temporary assignments as needed.

Minimum Qualifications:

• Experience supporting standalone Windows workstations and kiosks in a secure enterprise environment, including Windows 10/11 administration, operating system installations, upgrades, imaging, patching, and system rebuilds.

• Experience installing, configuring,maintaining, and troubleshooting Microsoft Office applications, endpoint security solutions, antivirus software, and system hardening measures.

• Demonstrated ability to troubleshoot and perform root cause analysis across hardware, software, operating systems, and peripheral devices while conducting routine maintenance and security updates.

• Strong customer service, communication, and organizational skills with the ability to follow technical documentation,maintainaccurateconfiguration records, and support mission-critical IT operations.
  
  

Preferred Qualifications:

• Experience supporting standalone (non-ELA) customer environments.

• Familiarity with OCS lockdown scripts and system security hardening.

• Experience implementing IATT Reduced Baseline Control Sets or similar cybersecurity compliance requirements.

• Experience with workstation imaging and automated deployment tools.

• Knowledge of endpoint lifecycle management and software license administration.

• IAT Level II certification (Security+ CE or equivalent).

Physical Requirements:

• Must be able to remain in a stationary position up to 50% of the time.

• Must be able to move throughout customer facilities to install,maintain, and troubleshoot IT equipment.

• Must be able to position self under desks, within equipment racks, and other confined spaces to install andmaintainhardware.

• Mustfrequentlylift and transport computer equipment, monitors, peripherals, and related hardware up to 40 pounds.

• Constantlyoperatesa computer and other office productivity equipment, including keyboards, monitors, printers, and scanners.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

ATS is committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by applicable law. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.