Spa/Health Club Receptionist

Job Title

Job Description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you're not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city's notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa or in the comfort of your very own guest room.

Life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.

For guests seeking a Los Angeles experience that feels polished and personal, Four Seasons Hotel Los Angeles at Beverly Hills reveals the city's refined, effortless side a place where the city unfolds beautifully, not loudly. Set within a residential enclave, it blends sophistication with vitalitybalconied guestrooms, a rooftop pool framed by greenery, integrated wellbeing, and culinary experiences that draw locals and guests together. Known for turning ambitious ideas into defining moments, its long-standing team delivers creativity and warmth with quiet confidence. With a heartbeat all its own, where effortless glamour meets genuine connection the city's original address for feeling at home in your own LA.

Job duties include but are not limited to:

• Coordinates and performs guest arrival, departure and cashiering tasks in accordance with hotel standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures.
• Greet all guests who enter the Spa in a warm and welcoming manner using guest name when known.
• Spa atmosphere must be maintained with proper music, lighting, temperature and aroma.
• Has a thorough understanding of and efficiently operates available resources, including databases such as Book for Time and Lotus Notes.
• Updates guest profiles, preferences and appointments in Book for Time accurately.
• Provides individual assistance and accurate information in an effective and timely manner; offers a special touch when an opportunity is presented.
• Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager for further follow up.
• Possesses a high degree of product knowledge for both treatments and retail and relevant technical skills.
• Stays informed of events in the resort and intuitively recommends and effectively up sells resort facilities in a personalized manner.
• Handles unexpected situations and emergencies in a composed and intelligent manner and in accordance with hotel policies and procedures.
• Always perform quality check by asking guest's feedback after their Spa experience.
• Identify and report hazards, facility maintenance issues and equipment related problems immediately to manager.
• Respond properly in any emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management.
• Handle guest complaints if possible by taking ownership and notify spa management immediately.
• Keeps accurate inventory of operating supplies and submits purchase orders to replenish stock in a timely manner.
• Process all financial transactions for retail, spa treatments through Opera and credit card terminal for accurate billing purposes without causing any delays to guests.
• Follows impeccable telephone etiquette.
• Ensures the work area is ready for service; assists in supplies requisitions according to established procedures.
• Is highly sensitive to guests preferences and special requests; offers meaningful alternatives when special requests cannot be met.

Ideal candidate will have:

• 1-2 years of experience in a luxury hotel or spa setting.
• Basic understanding of Microsoft applications, phone etiquette and Spa Soft systems.
• Candidate must be guest focused and have excellent presentation skills.
• Communication skills both verbal and written.
• Bi-lingual skills preferred.

We offer:

• Hourly Rate: $27.90
• 401K Retirement Savings Plan
• Investment in your Wellbeing
• Free On-Site Parking
• Training Program, Tuition Reimbursement
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule:

• Part-Time: AM/PM Shifts
• Holidays and Weekends