Inside Sales Representative

Inside Sales Representative

Oil States Piper Valve recognizes that our employees are our greatest asset and we offer employee programs that enrich and protect our employees. With new industry challenges, our employees will help Oil States Industries continue its tradition of developing and providing technologically advanced products and solutions. Be part of what's next!

Oil States Piper Valve is currently looking for qualified candidates for the position of Inside Sales Representative in Oklahoma City, OK.

In our organization, the Inside Sales Representative has a critical and challenging role in helping achieve innovation and meeting our commitments as a primary point of contact for key customers and long-term contract customers by providing a professional response to all customer inquiries including quotations, contract review, project management, and customer contact duties to set clear price and delivery expectations.

Essential duties and responsibilities:

• Maintain and manage key customer accounts and long-term contracts.
• Assist the Inside Sales Manager with item sales analysis, sales trends, customer demand, and inventory forecasts.
• Assist with development of departmental policies and procedures.
• Receive and review customer inquiries regarding specifications and product utilization.
• Read, interpret, and analyze customer project specifications to determine appropriate product offering with regards to stated service requirements.
• Collaborate with multiple departments including but not limited to Engineering, Purchasing, Production, and Quality to determine the ability to meet documented customer specifications.
• Respond to customer inquiries regarding all aspects of the inquiry including but not limited to pricing, availability, shipping, and invoicing using various communication tools.
• Provide official quotations for customer inquiries primarily using a cost-plus basis.
• Accurately calculate estimated costs for products not previously supplied.
• Create and maintain the required documents for project orders. This may include inspection test plans, production schedules, vendor documents, approval documents, and other required forms.
• Receive and respond to any customer complaints in a timely and professional manner.
• Train and assist other Sales employees in responding to customer inquiries.
• Perform all tasks as required of a Safety Sensitive position.

Other duties and responsibilities:

• Process customer Purchase Orders by entering Sales Orders into the ERP system.
• Participate in and/or chair project kick off meetings and contract review meetings as required.
• Provide project management for project orders that require additional attention or is required by the customer.
• Provide Customers with Product or Service information.
• Utilize project management skills to provide progress reports, milestone meetings, and tracking progress internally.
• Coordinate third party inspection agents as required.
• Create commercial invoices, packing slips and shipping marks for international orders as required.
• Create mock invoices for staged payment orders and process any credits needed for returned goods.
• Effectively and efficiently use time to safely perform duties.
• Complete all paperwork in required manner and time.
• Demonstrate a willingness to learn to produce new products, use new procedures, and embrace and support change.
• Follow and support established HSE programs.
• Report any unsafe situations to appropriate Management Team member if necessary.
• All other duties or tasks as assigned.

Knowledge, skills, abilities:

• Ability to project a professional company image through both oral and written communications.
• Ability to maintain an exceptional knowledge of OSI-OKC Piper products and services.
• Demonstrated proficiency with MS Word, PowerPoint, and Excel.
• Ability to use basic math skills to calculate margins and estimated costs.
• Ability to establish and maintain constructive working relationships with people.
• Strong problem-solving and analysis skills.
• Ability to manage multiple tasks and projects daily in a fast-paced manufacturing environment.
• Ability to speak, write and read the English language.
• Able to work independently or as part of a team on a broad variety of projects.
• Willingness to work additional hours to meet tight deadlines.

Qualification requirements:

• Bachelor's Degree in related field. Mechanical Engineering degree is preferred.
• Five (5) years direct experience in developing customer quotations in a manufacturing setting.
• Must obtain and maintain Authorized Driver status as defined by the Oil States Company Vehicles and Drivers policy.

Physical requirements:

• Occasional lifting to 30 pounds.
• Extended walking, sitting, and/or standing.

Tools and equipment used:

• Frequent use of computer equipment to include but not limited to laptop computer, monitors, keyboard, mouse, scanner, printer, and telephone.
• Frequent use of company designated software programs to include but not limited to ERP, employee time tracking software, and office productivity software packages.
• Potential to drive company vehicles or personal vehicles for business purposes.

Quality/Customer Service Implications:

• Directly impacts workplace safety through active participation in OSI-OKC Piper HSE programs and safe work practices.
• Directly impacts customer satisfaction through direct and indirect customer communications, communication response times, product offerings, pricing, and delivery terms.
• Indirectly impacts quality of product through the coordination of contact review and order entry processes.

Safety Sensitive Position:

This position is designated as a Safety Sensitive Position as defined by the Oklahoma Medical Marijuana and Patient Protection Act.

Be part of what's next at Oil States Piper Valve. An Equal Opportunity Employer. An E-Verify Employer. Oil States Piper Valve, A Division of Oil States Industries, Inc. is a global leader in the design and manufacture of high-pressure compact ball valves for use primarily in the Oil and Gas Industry. Since our founding in 1942, we have been known as innovators - crossing new frontiers in all the markets we serve. We continue to pioneer products and solutions through application of our technologies across industry boundaries.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.