Crew Member

Job Description

Job Description

A Jeremiah’s Italian Ice Lead Server represents the face of Jeremiah’s and is responsible for leading their shift by assisting with the day-to-day operations of the store while ensuring 5-star customer service is delivered to every guest. A Lead Server may be responsible for opening/closing the store, counting registers and ensuring their shift runs smoothly.

What will you do?

• Take guests’ orders with a friendly smile.
• Exhibiting the desire to work on a team and embrace a collaborative work environment.
• Maintain respectful relationships with co-workers, refraining from gossip.
• Creating flavorful experiences for each guest according to five-star service.
• Answering questions – accurately and politely.
• Serving all guests efficiently while maintaining superior five-star service.
• Conduct daily pre-shift huddles (Chill Chats) to review Launch Pad.
• Serving Jeremiah’s products that consistently exceed expectations in image and quality.
• Demonstrating impeccable product knowledge.
• Performing opening and closing responsibilities.
• Offering suggestions and guidance to guests pertaining to our menu and services.
• Preparing all Jeremiah’s Italian Ice products. This may require lifting 50lbs to shoulder height and intense manual labor.
• Maintaining a unit that is both so fresh and so clean.
• Ordering product, stocking and organizing the store for maximum efficiency.
• Maintain knowledge of Limited Time Offers, specials, promotional items, catering orders, Rewards Program and other operational knowledge.
• Handling cash and other forms of payment.
• Count drawers at open/close.
• Ensure side work is complete.
• Ensure the work environment is safe, secure and healthy by following sanitation standards and procedures, complying with legal regulations, maintaining the patio, walkways and parking lot.