Account Manager

Account Manager

Scottsdale, AZ

About the Role

Spencer Corporate Travel North America is seeking a relationship-focused Account Manager to support and grow our portfolio of corporate travel clients.

This role will serve as the primary point of contact for assigned client accounts and will be responsible for client onboarding, relationship management, service quality, reporting, travel program support, retention, and account growth. The Account Manager will work closely with clients, Travel Advisors, Operations, Finance, and leadership to ensure each client receives the full value of Spencer Corporate Travel North America's high-touch service model.

The Account Manager is responsible for supporting existing clients, strengthening relationships, improving client experience, and helping accounts grow over time.

The ideal candidate is a confident, curious, and commercially minded relationship builder who knows how to ask thoughtful questions, and connect business needs to practical solutions. They are energized by building something new, comfortable with ambiguity, and motivated by the opportunity to help shape the growth of Spencer Corporate Travel North America.

Responsibilities

• Serve as the primary relationship owner for assigned corporate client accounts.
• Build strong relationships with client stakeholders, including travel arrangers, executive assistants, finance teams, HR, operations leaders, and executive contacts.
• Lead onboarding activities for new clients following handoff from the Business Development Manager.
• Coordinate with Operations, Finance, and Travel Advisors to ensure travel policies, traveler profiles, billing requirements, reporting needs, and service expectations are properly established.
• Conduct regular client check-ins, account reviews, and business reviews.
• Monitor account performance, client satisfaction, service quality, and traveler feedback.
• Identify opportunities to improve travel program effectiveness, policy alignment, reporting visibility, and traveler experience.
• Support issue resolution and escalations when required.
• Identify opportunities to expand services within existing client accounts.
• Support client retention, renewal, product demonstrations, and account growth initiatives.
• Represent Spencer Corporate Travel at industry conferences, trade shows, and networking events to build brand presence.
• Maintain accurate account records, meeting notes, action items, and client information in Salesforce or the designated CRM.
• Provide client feedback and account insights to leadership to support continuous improvement.

Qualifications

• 3+ years of account management, client success, corporate travel, hospitality, professional services, or related experience.
• Demonstrated ability to manage business-to-business client relationships.
• Strong relationship-building, communication, and problem-solving skills.
• Ability to manage multiple client accounts, priorities, and deadlines.
• Comfortable working with cross-functional teams, including operations, finance, sales, and client service.
• Proficiency with Microsoft Office applications and the Salesforce CRM platform.
• Strong attention to detail and commitment to follow-through.

Preferred Experience

• Experience within a corporate travel management company, travel agency, hospitality, travel technology, or related industry.
• Familiarity with corporate travel programs, travel policy, reporting, duty of care, supplier programs, and service-level expectations.
• Experience preparing client-facing reports, account reviews, or business review presentations.

About Spencer Corporate Travel

Spencer Corporate Travel, a LodgeLink company, was founded in 1998 and, in its more than 25 years of experience, has built a strong reputation for delivering exceptional and tailored corporate travel solutions across Australia and internationally.


We pride ourselves on providing high-quality, bespoke travel services backed by a dedicated team of experts who genuinely care about each client's needs.

At Spencer Corporate Travel, we're committed to excellence and consistently go above and beyond for our clients. We're proud to have received numerous industry awards, including being the first corporate agency inducted into the National Travel Industry Awards Hall of Fame for our service to the corporate travel sector.

Transparency and honesty are core to who we are. You can trust that every journey will be handled with care, attention to detail, and a commitment to delivering an outstanding experience, every time.

Total Rewards | Caring for our team is a priority, and we're pleased to provide these benefits:

• Building a diverse and inclusive team, supporting career growth and development.
• Competitive compensation package, including short and long-term incentives.
• Share Appreciation Rights program for salaried employees.
• Paid vacation days and sick days.
• An employee charitable donation program.
• Hotel and travel discounts.
• Comprehensive options for benefits, with cost-sharing between the company and the employee. 401K Matching program.

About LodgeLink

LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we're a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel - for the better.

United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to 'Create A Better Way' for all.

At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.

LodgeLink is a Black Diamond Group company. Learn more:

Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more:

We are an Equal Opportunity Employer

Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

Company: Spencer Corporate Travel