Customer Service Representative

Job Description

Job Description

We are looking for motivated people committed to a rewarding, long term career!

Apply for our HVAC Customer Service Representative!

• Field phone calls from customers needed HVAC services
• Outbound calling to customers with scheduling, appointment remainders, collecting payments
• Make and receive phone calls from technicians to communicate and prioritize work assignments
• Provide logistical support to the field to ensure maximum output per man-hour
• Dispatch appropriate technician to satisfy customer problem based on skill, nature of the problem, location of problem, and location of personnel
• Ensure proper paperwork is received by and from a technician as required, including work orders, tasking, start-up sheets, etc
• Assume receptionist duties, greet public and refer them to appropriate staff members, answer the phone, route calls, and take messages
• Occasionally go off-site to pick up supplies and equipment, and to make the weekly run to FedEx
• Receive deliveries and mail

Education and Experience

• 5+ years experience in HVAC or related trades
• High School graduate.
• Excellent communication skills (reading and writing)
• Proficient in Microsoft programs (Word, Excel, Outlook)
• Should be familiar with disciplines associated with HVAC other trades

Features/Benefits

• Competitive salary
• Regular work hours; M-F
• Paid weekly
• Paid vacation, personal days, and paid holidays
• Medical, vision, and dental insurance
• Retirement planning
• Opportunity for advancement