FT Customer Service Representative

Job Details Job Location: L051 Monroe - Monroe, NC 28110 Part‑Time: Starting at $11 per hour. Hourly increases at 180 days, 1 year, and every 6 months after the first year based on anniversary date. Availability: Monday‑Thursday 2:00pm – 10:00pm; Friday 1:15pm – 9:15pm; occasional weekends with open availability. Benefits Growth opportunities – over 90% of our management team started at entry level. Competitive pay with scheduled hourly increases. Shift‑differential pay for select shifts. Paid time off for all employees. 401(k) retirement fund (employer match up to 4%). Health insurance options including health, dental, vision, family life insurance, and more. Basic life insurance & short‑term disability (100% company paid). Employee Assistance Program. Free employee Black Card membership. Responsibilities Provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional judgement‑free member experience. Answer phones in a friendly manner using information script. Greet members, sign up and tour new members, and log amenities. Respond to member questions and concerns in a timely and professional manner. Process beverage or merchandise purchases through the point‑of‑sale system. Promote our unique fitness instruction classes (View email address on click.appcast.io) to active members and new members. Provide a clean, sanitized, and safe club environment. Qualifications Customer service experience. High school diploma or GED equivalent preferred. Must be 18 years of age or older. Basic computer proficiency. Physical Demands Frequent lifting, carrying, pushing, and pulling. Must be able to lift up to 75lbs. Will encounter cleaning chemicals during shift. Frequent climbing, balancing, kneeling, and crouching during shift. Continual reaching with hands/fingers/arms during shift. #J-18808-Ljbffr