Clinic Office Manager

Access Dubuque

Dubuque, IA

Nurtiva Pelvic Therapy

1 Positions

ID: 3

Posted On 09/05/2025

Refreshed On 07/12/2026

Job Overview

Lead Client Services & Operations Specialist

Nurtiva Pelvic Therapy is a cash-based clinic providing true one-on-one, 60-minute care. WeΓÇÖre seeking a take-charge, systems-minded office manager who loves numbers, spreadsheets, and client-management toolsΓÇöand who' energized by improving processes. YouΓÇÖll be the operational heartbeat of the clinic: client experience, scheduling and payments, reporting, and smooth day-to-day flow. Cross-training for clinician-directed shockwave support is included (training provided).

Why youΓÇÖll love this role

Own the front-to-back ops: visible impact on client experience and clinic performance
Make things better: bring ideas, streamline workflows, build dashboards, tighten SOPs
Close-knit team: calm, supportive environment with meaningful patient outcomes
Stable schedule + benefits: full-time hours, PTO, paid holidays

What youΓÇÖll own

Client services: primary point of contact; scheduling, reminders, check-out, payments; warm, professional communication
Operations & reporting: maintain weekly/monthly reports, track KPIs
CRM/EMR & email tools: attend trainings, implement workflows, templates, and automations; maintain clean data
Website coordination: package update requests and coordinate with web vendor; basic content QA
Marketing support (light): capture short videos/photos of clinicians ΓÇ£in actionΓÇ¥ and forward to our social media manager (no posting required)
Clinic organization: laundry flow, stock/tidy treatment rooms, manage supplies/inventory
Team coordination: support staff scheduling, ensure coverage, reinforce policies and follow-through
Shockwave cross-training: provide clinician-directed support during sessions as needed (training/SOPs provided)

What you bring

Ownership mindset: proactive, dependable, comfortable taking the lead and proposing improvements
Numbers & tools: confident with spreadsheets (formulas/pivots a plus), CRM/EMR use, and basic reporting
People skills: warm client presence, clear communication, steady under pressure
Detail & follow-through: accurate, timely work; habit of checking the task list/chat and closing loops
Comfort learning clinical support tasks (clinician-directed shockwave) with training and SOPs
HIPAA awareness and respect for patient confidentiality

Nice-to-haves: prior healthcare front office experience; basic email-marketing/automation exposure.

Compensation & schedule

Hourly: $18—$22 , paid bi-weekly
Benefits: PTO + paid holidays (clinic policy applies)
Schedule: Mon—Thu 8:15—5:00, Fri 8:15—2:00

How to apply

Email [email protected] with the subject ΓÇ£Lead Client Services & Ops — Application.ΓÇ¥

Include your resume and brief answers (2—3 sentences each) to:

A process you improvedΓÇöwhat changed?
A spreadsheet/report you built that helped a team decide or act.
Your comfort level learning clinician-directed shockwave support (with training).

Primary Contact

1755184585405

Leslie Kremer

Owner,

View phone number on click.appcast.io

Phone

Fax

[email protected]

True

Job Details