Patient Services Coordinator

Job Description

Job Description

Navigation Eye Care | Chesapeake, VA (Great Bridge)
$15–$17/hour to start | Full-Time | Monday–Friday | No Weekends

Looking for a job where your personality is your greatest asset?

Some people just have a gift for making others feel welcome. They remember names. They can calm a nervous parent, make a shy child smile, and brighten someone's day with a simple conversation.

If that sounds like you, keep reading.

At Navigation Eye Care, we believe the patient experience begins long before an eye exam starts. Our Patient Experience Coordinator isn't just answering phones or checking patients in—they're creating the kind of experience families remember and tell their friends about.

If you've worked in hospitality, retail, restaurants, customer service, education, childcare, or any role where building relationships comes naturally, we'd love to meet you. No optometry experience is required—we'll teach you everything you need to know.

Why You'll Love Working Here:

• Monday through Friday schedule—your weekends are yours

• Paid training with structured coaching and support

• Health insurance

• Paid time off

• 401(k) with company match

• Performance-based growth opportunities

• A positive, team-oriented workplace where your contributions matter

• The chance to make a real difference in the lives of local families every day

What You'll Do:

As our Patient Experience Coordinator, you'll be the first and last impression every patient has of our practice.

On a daily basis you will:

• Welcome every patient with warmth, enthusiasm, and genuine care

• Answer phones confidently while helping patients schedule appointments

• Guide new families through their first visit

• Check patients in and out efficiently

• Verify insurance information and maintain accurate records

• Coordinate schedules and keep the day running smoothly

• Jump in wherever the team needs support

• Help create an experience that keeps families coming back year after year

Our clinical team takes care of patients' eyes.

You take care of how every visit feels.

We Train for Success

No eye care experience? No problem.

We provide:

• Paid, structured onboarding

• Step-by-step training

• Communication coaching

• Clear expectations

• Weekly feedback so you'll always know how you're doing

• Opportunities to grow as our practice continues to expand

We can teach the skills.

We can't teach someone to genuinely enjoy helping people.

You'll Thrive Here If You Are...

• Naturally warm and friendly

• A strong communicator who enjoys talking with people

• Positive, energetic, and dependable

• Organized and comfortable multitasking

• Coachable and excited to learn

• Someone who takes pride in creating exceptional customer experiences

If you enjoy feedback because it helps you improve, you'll fit right in.

EEOC Statement: We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.