Operations Manager, Managed Venues

Operations Manager, Managed Venues

Department: Waterview Loft at Port Detroit 800426

Employment Type: Full Time

Location: Waterview Loft

Reporting To: Robert Mauck

Description

The Managed Venues Operations Manager's responsibility is to assist in oversite of the day-to-day operational execution across Continental's managed venue portfolio. This role partners closely with the Director of Concessions, Senior Operations Manager and cross-functional teams to ensure consistent service execution, operational efficiency, and compliance across all venues. This position plays a key role in driving operational standards, managing venue assets, supporting event execution, and ensuring all venue-specific systems, including beverage operations and licensing requirements, are executed at a high level.


Key Responsibilities

Managed Venue Operations & Execution
• Help facilitate operational needs across all managed venue locations, including:

• Waterview Loft / Detroit Port Authority
• Detroit Opera House
• Michigan Central Station
• Detroit Development Partnership (Cadillac Lodge)
• The MINT
• Planterra

• Partner with venue clients to maintain strong relationships, attend operational meetings, and communicate strategic opportunities.
• Review event profiles (BEOs) and proactively identify operational risks, opportunities, and execution plans.
• Ensure all departments are aligned on event execution through clear and timely communication.
• Support onsite event execution as needed and provide post-event operational feedback and improvements.


Facility, Asset & Vendor Management
• Identify, coordinate, and oversee facility maintenance and operational needs in partnership with venue clients and vendors.
• Maintain accurate inventory and reporting of all Continental-owned assets at each venue.
• Oversee third-party vendors and ensure service standards and contractual expectations are met.
• Develop and implement venue-specific SOPs to standardize operations across all locations.
• Manage and track budgeted operational expenses for each venue.


Beverage Operations & Liquor License Compliance (New / Expanded)
• Own all beverage-related operational processes for venues operating under a liquor license.
• Create and manage beverage pull sheets for all applicable venues to support event execution and inventory accuracy.
• Oversee beverage ordering, inventory management, and product allocation across all licensed venues.
• Manage order receiving, verification, and reconciliation to ensure accuracy and proper storage.
• Ensure timely and accurate invoice review, coding, and submission in alignment with finance processes.
• Maintain compliance with all state and local liquor license laws, including proper handling, storage, service, and reporting requirements.
• Partner with internal teams (Sales, Operations, Beverage Team) to align beverage offerings with event needs and budgets.
• Monitor beverage cost controls, waste, and inventory variances; implement corrective actions as needed.


Concessions & Revenue Operations
• Oversee concession operations at key venues including Detroit Opera House, Cadillac Lodge, and Michigan Central Station.
• Partner with leadership to execute concession events and optimize service models.
• Develop and manage concession menus, budgets, and sales forecasts.
• Oversee purchasing, inventory, and cost controls for concessions operations.
• Report financial performance and operational insights to both Continental leadership and venue partners.


Systems, Reporting & Continuous Improvement
• Oversee Point of Sale (POS) operations across managed venues and events.
• Track and report on operational performance, identifying trends and improvement opportunities.
• Drive continuous improvement initiatives to enhance efficiency, service quality, and profitability.
• Ensure alignment with company-wide operational standards, systems, and processes.

Skills, Knowledge & Expertise

Required:
• Bachelor's Degree in Hospitality, Business Management, or equivalent experience.


Preferred:
• 1-3+ years of operations management experience in catering, hospitality, or venue management.
• Experience managing beverage programs and/or liquor license compliance strongly preferred.


Knowledge, Skills & Abilities (KSAs)
• Strong operational leadership with the ability to manage multiple venues and priorities simultaneously
• High attention to detail with a focus on execution, organization, and follow-through
• Effective communicator across departments, clients, and leadership teams
• Financial acumen related to budgeting, inventory, and cost control
• Ability to build strong relationships and influence cross-functional teams
• Results-driven with a proactive, problem-solving mindset
• Commitment to hospitality, service excellence, and continuous improvement


Physical Demands

The role requires the ability to stand, walk, bend, lift, and move intermittently throughout the workday. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Additional Notes

This job description is intended to outline the general scope of responsibilities and is not all-inclusive. Duties may evolve based on business needs. Continental is an Equal Opportunity Employer.

#IND102
#LI-AB1
#ZRCS