Parts Counter Associate

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner. Benefits Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays Medical, dental, and vision insurance; Life and AD&D insurance Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7% Tuition Reimbursement Employee Assistance Program (EAP) CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card, and more. Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans. The Parts Counter Associate is responsible for the sale of parts to customers in the Parts Counter area, exhibiting strong parts knowledge and customer service skills in a manner that reflects the company’s vision of working as “One Professional Team.” Pay Rate: $20.00- $35.00 per hour. Pay rate is dependent on education and experience. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Receives phone-in and walk-in customer requests for parts Locates parts for customers on various machines, CAT, and other brands we service Finds parts using automated system Maintains good notes and an organized desk for easy and quick access to information Maintains warranty credits/inspections and warranty return processes Pulls orders Processes customer and shop order credits and quotes Puts proper notes on orders for backorder analysts to process backorders Ensures proper shipping instructions are placed on orders Works cooperatively with fellow team members to accomplish warehouse/parts goals Functions as the liaison to the Service Shops for parts backorders Answers phone calls as a primary responsibility in a prompt and professional manner Helps fellow counter personnel find parts information more efficiently Assists the supervisor in projects when called upon Handles on-call duties, assisting customers after hours Appropriately suggests the purchase of additional items when selling a part Provides leads to PSSR’s, Service shops, etc. Relays proper parts technical information when necessary Directs customers to the proper service techs, when more information is needed Other duties as assigned by manager Required Education and Experience High School Diploma or GED 1+ years working with parts 1+ years administrative/clerical experience 1+ years customer service experience 1+ years sales experience Physical Demands & Competencies Standing, walking, talking, sitting, use of hands and hearing Squatting/Kneeling Ability to ascend/descend ladders, stairs, etc. Data entry, telephone, reading/writing, reasoning, organizational, communication & math skills Safety & Product Knowledge Medium work that includes lifting and/or moving objects up to 32 pounds or more Work Environment Noise: Loud Environment: Indoors and Outdoors Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Department of Labor notice. #J-18808-Ljbffr