Front Office Supervisor

Front Office SupervisorJOB SUMMARYZermatt Resort & Spa is seeking a friendly, professional, and hospitality-driven Front Office Supervisor to join our team. As a leader within the Front Office, you will create memorable guest experiences by supporting daily front desk operations, mentoring team members, and ensuring exceptional service at every stage of the guest journey. This role is responsible for supervising front desk associates, resolving guest concerns, coordinating with resort departments, and ensuring smooth daily operations. The ideal candidate is passionate about hospitality, enjoys leading others, and is committed to delivering outstanding experiences for every guest.RESORT BENEFITSEmployee discounts on resort amenities, dining, and retail outletsAssociate recognition and reward programsDepartment celebrations and team member eventsCareer growth and development opportunitiesBeautiful mountain resort work environmentEmployee referral bonus programHealth, dental, vision, and other benefits for eligible associatesCORE WORK ACTIVITIESSupervise Front Desk operations to ensure exceptional guest service and efficient daily operationsLead, motivate, and support Front Desk Agents while maintaining adequate shift coverageWelcome guests and provide exceptional service throughout their stayAssist with guest arrivals, departures, room assignments, and reservation inquiriesRespond promptly and professionally to guest questions, concerns, and service requestsResolve guest issues and service recovery situations to ensure guest satisfactionCoordinate with Housekeeping, Engineering, Food & Beverage, and other departments to meet guest needsTrain and coach front office associates on service standards, policies, and proceduresMonitor cash handling procedures and ensure accurate processing of guest paymentsAssist with daily reporting, audits, and operational communicationsReport accidents, injuries, and unsafe work conditions to managementFollow all resort policies, procedures, and service standardsMaintain confidentiality of guest and company informationEnsure personal appearance and uniform standards are maintainedPerform other duties as assignedQUALIFICATIONSPrevious hotel front desk, guest services, or hospitality supervisory experience preferredExperience with hotel property management systems (PMS) preferredStrong leadership, communication, and conflict-resolution skillsExcellent guest service and problem-solving abilitiesAbility to multitask and perform effectively in a fast-paced environmentProfessional, positive, and service-oriented attitudeBasic computer proficiency and cash-handling experienceADDITIONAL REQUIREMENTSAvailable to work a flexible schedule including mornings, evenings, weekends, and holidaysAbility to stand, walk, and remain active for extended periodsAbility to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistanceReliable attendance and punctuality requiredZermatt Resort & Spa is an Equal Opportunity Employer committed to hiring a diverse workforce and fostering an inclusive workplace culture.QUALIFICATIONSPrevious hotel front desk, guest services, or hospitality supervisory experience preferredExperience with hotel property management systems (PMS) preferredStrong leadership, communication, and conflict-resolution skillsExcellent guest service and problem-solving abilitiesAbility to multitask and perform effectively in a fast-paced environmentProfessional, positive, and service-oriented attitudeBasic computer proficiency and cash-handling experienceADDITIONAL REQUIREMENTSAvailable to work a flexible schedule including mornings, evenings, weekends, and holidaysAbility to stand, walk, and remain active for extended periodsAbility to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistanceReliable attendance and punctuality required #J-18808-Ljbffr WASATCH SPRINGS MANAGEMENT HOLDINGS LLC