Bilingual Administrative

Job Description

Job Description

Job Title: Bilingual Administrative Manager
Job Description

This role oversees the day-to-day operations of a busy office within a collections environment, leading a bilingual administrative team and supporting a separate collections department. The Administrative Manager ensures smooth office management, delivers high-quality customer service, and provides hands-on coaching, training, and support to administrative and customer service staff.

Responsibilities

• Manage the daily operations of the office and ensure all administrative functions run efficiently and on schedule.
• Lead and supervise administrative associates, providing clear direction, guidance, and support.
• Deliver high-quality customer service and customer support, including handling escalated inquiries and resolving issues promptly and professionally.
• Coordinate and oversee administrative support activities that assist both the administrative team and the collections department.
• Provide ongoing coaching, feedback, and performance management to team members to support their development and improve results.
• Plan, organize, and deliver training for administrative and customer service staff, ensuring they understand policies, procedures, and best practices.
• Monitor workload distribution and staffing needs, adjusting assignments to maintain productivity and service levels.
• Foster effective communication and collaboration between the administrative team and the collections department.
• Maintain an organized, professional office environment and ensure adherence to internal processes and standards.
• Support client-focused activities by ensuring timely, accurate, and professional handling of client-related tasks and communications.

• Bilingual communication skills, with the ability to support a diverse range of clients and team members.
• At least 2 years of management or supervisory experience in an office, administrative, or customer service environment.
• Proven experience in office management, including coordinating daily operations and administrative tasks.
• Strong customer service and customer support skills, ideally within a collections or similar high-contact environment.
• Demonstrated experience providing coaching, feedback, and performance guidance to employees.
• Experience planning and delivering training for team members.
• Ability to work a full-time schedule from 8:00 a.m. to 5:00 p.m.
• Previous experience working in a company with heavy client interaction or client-facing responsibilities.
• Solid organizational skills and attention to detail to manage multiple tasks and priorities effectively.
• Strong interpersonal and communication skills to build rapport with staff, clients, and colleagues.

• Experience in a collections company or related financial services environment.
• Background in collections customer service or similar high-volume customer contact roles.
• Ability to adapt to a family-owned business culture and contribute positively to a close-knit team.
• Comfort working with both administrative and collections professionals, bridging communication between teams.
• Proficiency with common office tools and systems used in administrative and customer service operations.

This position is based in a family-owned collections company located in downtown Louisville, working on-site in an office of approximately 40 employees split between administrative associates and a collections department. The role follows a first-shift schedule, typically from 8:00 a.m. to 5:00 p.m. The environment emphasizes strong client interaction and consistent attendance, with bonuses offered based on attendance. Parking is provided behind the building for convenience. The office setting is professional and collaborative, with close coordination between administrative and collections teams in a structured, customer-focused environment.

Job Type & Location

This is a Contract position based out of Louisville, KY.

The pay range for this position is $19.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Louisville,KY.

This position is anticipated to close on Jul 13, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.