System Administrator

Job Description POSITION SUMMARY: The Systems Administrator analyzes, installs, and supports the clinics’ central computer systems and network including servers, operating systems, and software. This position will ensure the performance, integrity, and reliability of all systems components, with an emphasis on telecommunications. This position is responsible for installing, diagnosing, repairing, maintaining, and upgrading all hardware and/or software to ensure optimal performance. Administrative tasks may include answering phone calls, maintaining hardware inventories, managing software licenses, and creating user guides. This position participates in the planning of infrastructure to support new applications and supports Crusader employees with their critical technology needs. ESSENTIAL FUNCTIONS Accountable for demonstrating the qualities outlined in the "Customer Service Standards of Excellence" program when interacting with patients, their families and friends, and fellow employees. Establishes and maintains professional working relationships with all levels of staff, clients, and the public. Establishes, configures, tests and maintains operating systems, application software and system management tools. Plans and implements systems automation as required for better efficiency. Assists with implementation, analysis, and modifications of new or existing telecommunications technology. Performs analysis regarding server and network-related equipment and software. Responds to user issues in collaboration with Help Desk and the Clinical Applications department. Communicates with vendors on software, hardware problems, and upgrades of current software in use. Collaborates with vendors and other departments on Information Technology projects. Configures and installs servers and software. Maintains and updates security on servers, software, and SaaS systems. Ensures compliance with healthcare regulations and security standards. Performs regular backups and disaster recovery procedures. Installs and maintains a variety of systems and servers as well as other related hardware and software. Manages user accounts and permissions. Troubleshoots hardware and software problems. Reviews and responds to issues and alerts identified by SIEM, server, software, and network management/monitoring tools. Assists with the constant availability of technical resources. Helps enforce and protect company infrastructure and data. Provides technical assistance to Information Technology support staff. Monitors compliance with policies and reports violations as appropriate. Monitors and mitigates issues on installed systems and infrastructure. Develops and maintains documentation of system configurations and procedures. Accomplishes other duties as assigned by IT leadership or his/her designee. Education Graduate from an accredited four-year college with a degree in computer science, or any other equivalent combination of education, training, or certification that provides the required knowledge, skills, and abilities. Experience One to three or more years of related experience showing progressive growth in the areas of network administration, server operating systems, and/or network systems security. Knowledge Infrastructure troubleshooting, maintenance, and expansion Windows server environment Technical support Computer hardware systems Information analysis VoIP phone systems System administration/ installation/ security Data storage infrastructures Database management and administration (Preferred) Disaster recovery and business continuity best practices Current IS trends, technologies, and products used in the industry Strong knowledge of network protocols and services Technical Knowledge Strong computer literacy/proficiency in Windows Server 2019, 2022, and Linux Active Directory infrastructure including DHCP, DNS, ADFS, AD, and Azure AD Experience with virtualization, i.e., VMware, Hyper‑V, 3rd party Hypervisors Experience supporting a SAN (i.e., HP, Dell (EMC), Nutanix, etc) Backup services Software Knowledge Windows, MS Office (Word, Excel, PowerPoint, Outlook) Ability to Follow CCH policies and guidelines Supports the Mission of the organization Meet project deadlines Work with minimum/no supervision Be part of a team-unit and cooperate in the accomplishment of departmental goals and organizational objectives Communicate effectively orally and in writing Exude strong customer service skills Support organizational goals and values Plan, manage, and complete regular and special projects Effectively communicate within and across departments, presenting facts and recommendations effectively in oral and written form Adapt to fast changing environment Think critically and have good decision‑making skills Foster an environment of teamwork and accountability Use independent professional judgment Maintain the confidentiality and records of employee data; and confidentiality of organizational strategic initiatives you may be exposed to Manage competing demands Make decisions in accordance with laws, ordinances, regulations and established policies Follow through on commitments in a timely manner Research, analyze and disseminate information Work independently with minimum/no supervision Organize, analyze and effectively determine risk with corresponding solutions Travel as needed, to various sites Accept responsibility for own actions Excellent problem‑solving and communication skills. Proactively identify needs, manage resources, and provide solutions #J-18808-Ljbffr