Program Coordinator - Member Services

• Support new member onboarding, including processing member information, coordinating orientations, and providing follow-up assistance.
• Serve as a point of contact for routine member questions and requests, providing responsive customer service and coordinating with internal teams as needed.
• Maintain accurate and current member information in customer relationship management (CRM) and related program databases.
• Assist with member retention and engagement activities, including outreach calls, email communications, surveys, and follow-up with inactive or under-engaged members.
• Track and document member interactions, service requests, feedback, and participation to support reporting and continuous improvement.
• Support member outreach and business development activities, including preparation of contact lists, outreach materials, presentations, and follow-up communications.
• Coordinate and participate in member outreach activities, including public meetings, networking events, conferences, tradeshows, webinars, and other member engagement activities.
• Assist with customer satisfaction efforts by collecting member feedback, identifying recurring service needs, and escalating issues appropriately.
• Coordinate with HGACBuy staff to connect members with appropriate contracts, suppliers, program information, and resources.
• Travel regularly throughout the H-GAC region and to other locations across Texas and the United States to support member outreach, meetings, conferences, tradeshows, and other program activities.
• Provide administrative and program coordination support for member services initiatives and special projects as assigned.

• Strong customer service and interpersonal skills, with the ability to communicate professionally and responsively with members, partners, and internal teams.
• Strong verbal and written communication skills.
• Strong organizational and time management skills, with the ability to manage multiple tasks, follow through on commitments, and meet deadlines.
• Ability to learn program requirements, processes, and services and explain them clearly to customers.
• Experience maintaining records, tracking customer interactions, or working with customer relationship management (CRM) systems such as Salesforce, Zoho, or similar platforms.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to work collaboratively in a team environment and coordinate effectively across functional areas.
• Ability and willingness to travel regularly throughout the H-GAC region and locations across Texas and the United States, including overnight travel.

• Bachelor’s degree in an applicable academic discipline or related field of study
• 3 years of experience working with local government, nonprofit programs, school or in job related duties

All employees of H-GAC are required to reside within the agency’s region of service to support our commitment to excellence in service of our region.

H-GAC is an equal opportunity/ADA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status.