IT Helpdesk Technician

Job DescriptionJob DescriptionTITLE: HELP DESK TECHNICIANLOCATION: HACKENSACK, NJSCHEDULE: M-F (9:30AM-5:30PM)Job Summary: Seeking a Help Desk Technician to completeour client’sfour-person Helpdesk team. The position involves providing technical assistance for hardware, software, and mobile devices, supporting video conferences through Teams and Zoom, maintaining equipment inventory, and documenting support activity in the Firm’s ticketing system.Applicants must have excellent written and verbal communication skills, strong interpersonal ability, and the aptitude to learn new tasks quickly. The role requires adherence to established procedures, strong documentation discipline, and the ability to work effectively both independently and in a team environment. Requirements:Significant experience with Microsoft Windows 11, Microsoft 365 (especially Outlook and Word),I Manageexperience(strongly preferred)Ticketing system experienceA law firm or professional services background is preferred.An associate’s or bachelor’s degree in information systems or a related field, or equivalent work experience, is also preferred.Periodic travel to other Firm offices is required by a team member every few months, along with a couple of additional trips each year by some team members for office buildouts and expansions.Flexibility to provide occasional shift coverage or extended hours to cover planned and unplanned PTO.