Veterinary Receptionist

Veterinary Receptionist

Elmore Road Veterinary Clinic, located in Southaven, MS, is a well-established and trusted veterinary care provider, committed to delivering compassionate and high-quality care to our patients. Our team is dedicated to ensuring that pets and their owners receive the best possible experience when they visit us. We are passionate about fostering a supportive team culture, where each member's contribution is valued, and growth opportunities are provided. We are currently seeking a friendly and organized Veterinary Receptionist to join our dynamic team! Our Veterinary Receptionist's typically work 4-day work weeks and rotate Saturdays. As receptionists, you will be guaranteed to receive every Sunday off.

Location: 6145 Elmore Rd Southaven, MS

Schedule: Monday – Friday, 7:30 AM – 5:30 PM (Shifts start at 7:15 AM) Rotating Saturdays: 8:00 AM – 12:00 PM (Must arrive by 7:45 AM)

Some of the Responsibilities You Will Own in This Role:

• Client Interaction & Communication:
• Greet clients warmly and assist with the check-in process, ensuring that their needs are met efficiently.
• Answer phone calls promptly, providing accurate information about services, appointments, and procedures.
• Schedule appointments for routine check-ups, emergencies, and surgeries, while ensuring client and patient details are correctly documented.
• Communicate with clients regarding hospital policies, payment information, and the nature of veterinary procedures.
• Educate pet owners on pre-appointment requirements, aftercare instructions, and general animal health tips.
• Patient Intake & Record Management:
• Accurately collect patient history and update records in our practice management system.
• Ensure that all patient and client data is up-to-date and properly recorded for veterinary staff reference.
• Work with the veterinary team to ensure that patient files are organized and prepared for upcoming appointments.
• Billing & Payment Processing:
• Process payments for services and procedures, ensuring that invoices are clear and accurate.
• Handle client billing inquiries and assist with submitting insurance claims as needed.
• Hospital Coordination & Team Support:
• Prepare patient charts, ensure relevant medical information is readily available to the veterinary team.
• Maintain clear and effective communication with technicians, veterinarians, and management to ensure appointments and procedures are completed on schedule.
• Keep the front office clean and organized, assisting with the stocking of supplies when necessary.
• Customer Service Excellence:
• Provide exceptional customer service by building rapport with clients and addressing concerns in a compassionate and professional manner.
• Handle emergency situations calmly and efficiently, ensuring pets and owners feel supported.
• General Office Duties:
• Manage various administrative tasks such as answering phones, filing paperwork, and assisting with office supply needs.
• Uphold client confidentiality in accordance with HIPAA regulations.

Preferred Qualifications

• Experience:
• Previous experience in a hospital or veterinary setting is required; veterinary hospital experience is highly preferred.
• Familiarity with veterinary practice management software (e.g., Avimark, eVet, or similar systems) is a plus.
• Customer Service Skills:
• Excellent communication skills, both in person and over the phone, with the ability to convey information clearly and professionally.
• Ability to handle challenging situations with tact, empathy, and professionalism.
• Organizational & Time Management Skills:
• Strong organizational skills with the ability to manage a busy office environment while maintaining attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced setting.
• Availability & Flexibility:
• Must be available to work Monday-Friday, 7:30 AM – 5:30 PM, and rotating Saturdays (8:00 AM – 12:00 PM). Saturday shifts require arrival by 7:45 AM.
• Flexibility to work extra hours or weekends when needed.
• Team-Oriented Attitude:
• Positive attitude, with a collaborative mindset and a willingness to assist other team members as needed.
• Ability to thrive in a busy clinic environment, maintaining professionalism while managing multiple tasks.
• Physical Demands:
• Ability to stand, sit, or walk for long periods and lift up to 25 pounds when necessary.

Ideal Skills & Attributes

• Attention to Detail: Precision in managing patient records, scheduling, and financial transactions.
• Tech-Savvy: Comfortable using office software, veterinary practice management systems, and troubleshooting office equipment.
• Compassionate and Empathetic: A natural inclination to provide compassionate care to both pets and their owners.
• Strong Work Ethic: Reliable and motivated to maintain high standards of service and patient care.
• Team Player: Cooperative, friendly, and enthusiastic about working in a team-oriented environment.

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development

About Elmore Road Veterinary Clinic

Elmore Road Veterinary Clinic, located in Southaven, MS, just 15 minutes from the heart of Memphis, TN, is a collaborative small animal practice dedicated to providing exceptional medical and surgical care for dogs and cats. We take pride in delivering high-quality medicine and personalized service to every patient and client. Our comprehensive services include preventive care, dental care, end-of-life care, health certificates, hospitalization, an in-house laboratory and pharmacy, laser therapy, nutrition counseling, reproduction, soft-tissue surgery, tonometry/tonopen, and ultrasound. At Elmore Road, we're passionate about caring for both pets and people. We pay attention to the details, invest in our team's growth, and ensure our staff has the tools, training, and support needed to succeed. Exceptional pet care starts with an exceptional team and that's exactly what we have. Meet the team at Elmore Road Veterinary Clinic and take a sneak peek at who they are and what they have to offer. Elmore Road Veterinary Clinic is a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams.

Elmore Road Veterinary Clinic is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.