Ralph Lauren Operations Ambassador

Position Overview As an Operations Support Associate at Polo Ralph Lauren, you play a crucial role in ensuring the smooth day‑to‑day operations in our retail stores. You are responsible for various aspects in store from receiving deliveries, processing merchandise per company guidelines, to store recovery and supporting the needs of the selling floor. You maintain organization and cleanliness of the stock room, assist sales floor personnel by completing stock checks and delivering merchandise, and support inventory levels on the sales floor and stockroom per company guidelines. This role is adaptable to the needs of the business; some areas of responsibility may not be necessary in all locations and the percentage of time spent in each area may vary. Operations Associates are the entry point for future Leadership roles. This position may be offered as full‑time or part‑time. Essential Duties & Responsibilities Inventory Management & Operations Process freight within specified Units per Hour goals, including markups/markdowns and EAS tagging Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement Execute daily RFID inventory scans for accurate floor replenishment Manage “Ship to Home” orders and store‑to‑store transfers Complete ISOS replenishment activities and stock room resets Process retickets, create tags, and associate RFID tags Maintain organized stockroom and sales floor inventory levels using company guidelines Customer Service & Sales Floor Support Create memorable customer experiences through exceptional service Support Brand Ambassadors with stock checks and merchandise delivery Greet and assist customers with their shopping needs on the sales floor Process sales transactions and follow company policies for returns, discounts, and customer data capture Maintain clean, welcoming sales floor and fitting rooms Balance operational tasks while prioritizing customer experience Visual Merchandising & Store Standards Participate in visual merchandising of sales floor Maintain store presentation standards following company guidelines Provide feedback to Management on product and category opportunities Professional Standards Foster a positive work environment aligned with RL values Collaborate effectively with team members Participate in training and company initiatives Support store operations in both front and back of house functions Experience, Skills & Knowledge Back‑of‑house experience or similar industry experience in a complex, high‑volume or high‑profile specialty environment preferred Ability to effectively communicate with customers and store personnel Ability to maneuver around the sales floor, stock/dressing room, cash‑wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately Ability to work a flexible schedule to meet the needs of the business, including day, evening, weekends, overnight shifts and travel (as required) Ability to build and maintain positive working relationships with customers, management, and co‑workers #J-18808-Ljbffr Ralph Lauren