Automotive Internet Sales Manager - Hall Toyota

Internet Sales Manager

Hall Toyota in Virginia Beach is seeking an experienced internet sales manager for our fast-paced team.

As the Internet Sales Manager, your core responsibility revolves around managing and enhancing customer inquiries to transform potential leads into showroom visitors. You will play a vital role within a vibrant team, thriving in a high-energy workplace. In this role, our Internet Sales Manager's goal is to efficiently handle customer inquiries, guide potential customers through the sales process, and work collaboratively with the team to drive increased showroom traffic and sales success.

Experience Everything MileOne has to Offer:

$48,000 - $80,000, base and commission

Great opportunities for career advancement

State of the Art CRM, Inventory management & Internet resources

Positive, success driven work environment

MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

Essential Duties:

Real-Time Customer Inquiry Management:

• Analyze customer inquiries promptly and provide comprehensive answers to their questions.
• Present various vehicle options to potential customers.
• Respond to inquiries via phone, text, and email.

Live Chat Engagement:

• Monitor and actively engage with customers through live chat inquiries.
• Lead Assignment and Sales Team Management:
• Assign leads to salespeople and oversee their performance in following up with leads.
• Foster relationships with customers to build rapport.

Sales Team Coaching and Training:

• Conduct daily one-on-one meetings with the sales team to review their portfolios.
• Provide coaching, training, and counseling to enhance their sales skills.

Guest Reception:

• Meet with guests as they arrive to ensure a seamless transition from inquiry to showroom visit.

Collaborative Metrics Analysis:

• Collaborate with the General Manager and Sales Management team to analyze key metrics.
• Focus on metrics such as Appointments Set, Show, and Close rates.
• Identify areas for improvement and develop strategies to implement with the sales staff.

Qualifications:

• Prior experience in automotive sales, internet sales, or BDC (Business Development Center) required
• Proven track record of driving online leads and converting them into showroom traffic and sales
• Strong leadership experience with the ability to coach, train, and motivate a team
• Excellent communication skills (phone, email, text) with a customer-first mindset
• Experience with CRM systems
• Highly organized with strong time management and multitasking abilities
• Availability to work in person flexible hours, including evenings and weekends

MileOne Autogroup is an equal opportunity employer and maintains a drug free work environment. By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.