Restaurant Manager

Restaurant Manager (Customer Experience Focused)Location: Fort Wayne MarketPosition SummaryWe are seeking a dedicated and customer-focused Restaurant Manager to lead daily operations and deliver an exceptional dining experience. This role is responsible for ensuring high service standards, developing team members, and maintaining a welcoming, efficient, and profitable restaurant environment. The ideal candidate is a hands-on leader who thrives in a fast-paced setting and is passionate about hospitality.Key ResponsibilitiesCustomer ExperienceChampion a culture of outstanding guest service and hospitalityAddress customer feedback and resolve concerns quickly and professionallyEnsure a consistent, high-quality dining experience for all guestsMonitor service flow and step in to support during peak hoursTeam Leadership & DevelopmentHire, train, and mentor front- and back-of-house staffSet clear expectations for service standards and performanceProvide ongoing coaching, feedback, and recognitionFoster a positive, team-oriented work environmentOperations ManagementOversee daily restaurant operations, including opening and closing proceduresEnsure compliance with health, safety, and sanitation regulationsManage scheduling to ensure proper staffing levelsMaintain cleanliness, organization, and presentation standardsFinancial PerformanceMonitor and manage labor and food costsAnalyze sales, customer trends, and performance metricsImplement strategies to increase revenue and customer retentionHandle cash management and reporting responsibilitiesQuality ControlEnsure food and beverage quality meets company standardsCollaborate with kitchen staff to maintain consistency and efficiencyConduct regular checks on service, food presentation, and cleanlinessQualifications2–5+ years of restaurant management experience (preferred)Strong leadership and team-building skillsExcellent communication and problem-solving abilitiesProven track record of delivering high customer satisfactionAbility to work flexible hoursKnowledge of restaurant operations, POS systems, and health regulationsPreferred SkillsExperience improving customer satisfaction scores or online reviewsStrong conflict resolution and decision-making skillsAbility to thrive under pressure in a fast-paced environmentFinancial acumen and experience managing budgetsWhat We OfferCompetitive salary and performance-based incentivesOpportunities for career growth and advancementA supportive and team-oriented work cultureEmployee discounts and other benefits (customize as needed)