Training Operations Specialist

Living the vision of "Advancing the business of healthcare today for a better tomorrow," Medical Group Management Association (MGMA) works to perpetuate success throughout the healthcare industry as the premier association for professionals who lead medical practices. Since 1926, through data, people, insights, and advocacy, MGMA empowers medical group practices to innovate and create meaningful change in healthcare. We believe the future is what you make it, and we’re here to support the people who are ready to make the world a better place. MGMA is looking for a Training and Operations Specialist to join our Denver/hybrid team. Responsibilities Collaborate across teams to manage deployment schedules and align with product timelines. Use LMS, CRM, digital event technology, and web-based tools to execute product deployments. Create, manage and execute project milestones, timelines and deliverables for each deployment. Track and improve metrics related to deployment, support, and user experience. Respond to questions and resolve issues related to training product operations. Monitor platform performance and assist in system improvements to optimize delivery. Employ expert-level utilisation of training and educational platforms such as the customer relationship management (CRM) platform, learning management system (LMS), digital event technology and other web-based tools used. Echo the voice of product users within the team to ensure positive user experiences for training product consumption. Set, track and proactively manage key metrics related to deployment processes, driving operational excellence. Other duties as required and necessary to ensure the success of the organization. Supervisory duties None. Knowledge, Skills, and Abilities Ability to consistently promote, support, work, and act in support of MGMA’s mission, vision, and values. Intermediate proficiency in Microsoft Office and comfortable with LMS/CRM platform. Extensive knowledge of Microsoft Project/Planner (or equivalent project management tools), OneNote, SharePoint, and major operating systems. Excellent communication and stakeholder engagement skills. High attention to detail and ability to work independently. Analytical mindset and desire for continuous learning. Considerable knowledge of project management processes, design, healthcare organizations and practices. Substantial knowledge of administrative procedures, including awareness of project management techniques, tools and software. Capability to provide timely, accurate and relevant project and portfolio reporting as agreed. Ability to be flexible by adapting quickly to changing priorities. Models the highest standards of ethical behavior and sets an example for others to follow. Ability to quickly learn and be comfortable using the Association’s internal software system JIRA. Must be able to identify problems, research alternatives and achieve solutions. Must possess excellent verbal and written communication skills, including the ability to convey complex ideas. Exercises good judgment and creativity in all aspects of the job. Ability to coordinate and monitor the work activities of project teams and staff members. Must possess highly developed organizational skills and demonstrate high emotional intelligence. Education A Bachelor’s degree in Health or Business Administration, Communications, Instructional Design, Industrial Engineering, or related field required. A Project Management Professional (PMP), Program Management Professional (PgMP), Certified Associate in Project Management (CAPM), or comparable project management certifications is preferred. Experience Three (3) years of experience in project management, healthcare, training, education, or a related field in a professional setting is required. Knowledge of the healthcare industry and/or association experience is preferred. Additional Requirements Must have reliable transportation. Must have a valid driver’s license. Working Environment Work is generally performed in an indoor, professional office environment. Will need to attend conferences and MGMA events in various locations across the United States on a regular basis. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and scanners. Regular, predictable attendance is required. Physical/Operational Activities Requires reading, writing, editing, conversing, discussing, conveying, and interacting with software applications. May involve occasional movement within an office (accessing file cabinets, printers). Requires operating PC/keyboard and other office productivity equipment. May involve lifting or moving up to 10 lbs. Why Work for Us MGMA prides itself on providing an inclusive work environment and a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, short- and long-term disability, a 401(k) plan with company match, profit‑sharing, and professional development opportunities. We prioritize work‑life balance through a hybrid work schedule, an employee assistance program, and generous time‑off, including three weeks of vacation, 80 hours of sick time, and 11 paid holidays. Additional perks include a flexible spending account, on‑site fitness center, volunteer opportunities, and tuition assistance. Equal‑Opportunity Statement We are an equal‑opportunity employer. All applicants shall be considered according to their individual qualifications, abilities, experience, and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran or military status, or any other basis protected by applicable law. MGMA does not engage in immigration sponsorship or relocation assistance. The application deadline is May 25, 2026. The approximate salary range for this position is $65,000–$85,000, depending on the candidate’s skills, education, and experience. #J-18808-Ljbffr MGMA-ACMPE