Quick Service Restaurant Manager, Lodge at Big Springs

Job Summary The Lodge at Big Springs is a cornerstone of the Northstar experience — a high-energy, high-volume mountain dining destination where great food, genuine hospitality, and unforgettable views come together. We’re looking for an experienced food and beverage leader to take the helm, build an exceptional team, and create the kind of guest experience people remember long after they have left the mountain. Job Specifications Starting Wage: [[otherCompensation]] Employment Type: [[filter2]] Shift Type: [[custFullPart]] hours available Minimum Age: [[MinorHires]] Housing Availability: [[commissionPack]] Job Responsibilities You’ll oversee all aspects of daily operations at the Lodge at Big Springs — from service quality and food safety to labor planning, financial performance, and team development. With 50+ employees depending on your leadership, you will set the tone for how the team works together and how guests feel when they walk through the door. Outlet: Lodge at Big Springs, Northstar Full‑time, year‑round leadership role The budgeted pay range starts competitively, with actual compensation determined based on experience. Build and lead a diverse, high‑performing team of 50+ through hiring, onboarding, scheduling, coaching, and performance development. Create a workplace culture grounded in accountability, inclusion, service, and continuous improvement. Deliver a consistently excellent guest experience in a fast‑paced mountain resort environment. Own operational performance across service, food quality, sanitation, safety, inventory, labor, payroll, tip disbursements, and revenue reporting. Plan and manage labor in alignment with business levels, ensuring smart cost management and operational readiness throughout the season. Champion safety for employees and guests through strong practices, safety meetings, and a clean, well‑maintained operation. Keep facilities and equipment in excellent condition through regular inspection, preventative maintenance, and timely follow‑up. Partner with resort and food and beverage leadership to share insights, strengthen operations, and pursue continuous improvement. Maintain compliance with company policies, food safety standards, sanitation requirements, OSHA expectations, and applicable regulations. Job Requirements 5+ years of restaurant or hospitality management experience A genuine passion for developing people and building teams where everyone can do their best work Experience managing high‑volume operations with accountability for service standards, labor, and financial outcomes Strong communication skills — clear, direct, and respectful with both your team and your guests The ability to stay grounded under pressure and work through challenges with professionalism and sound judgment Comfort with Microsoft Office and operational reporting Flexibility to work nights, weekends, and holidays during peak season High school diploma or equivalent RBS alcohol certification and Food Safe Manager certification, both provided by the company Ability to lift and carry 40+ lbs. as needed for the role We welcome applications from candidates whose path does not check every box. If your leadership experience is strong and you are passionate about this kind of work, we would love to hear from you. Preferred Efficient in snow management and control. Background in high‑volume food and beverage or mountain/resort environments A collaborative, forward‑thinking approach — someone who sees change as opportunity Strong follow‑through on administrative responsibilities and senior leadership requests Experience navigating complex team or guest situations with care and composure Northstar is committed to building a workforce that reflects the diversity of the communities and guests we serve. We strongly encourage applications from candidates of all backgrounds, identities, and experiences. #J-18808-Ljbffr