Senior Outreach Manager - Small Businesses

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's Customer Engagement team is looking for qualified candidates to fill an open  Senior Outreach Manager - Small Businesses  position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

This role is posted at two different levels for one opening: Senior Outreach Manager - Small Businesses (6714) & Outreach Manager - Small Businesses (6715). Please apply to the position that best matches your qualifications.

This position will directly work with our small businesses in PSE’s South and West regions in Pierce, Thurston, Kitsap, and Lewis Counties. This position requires someone who can think strategically, collaborate with others, and take ownership of designing and executing outreach plans in their community, exercising sound judgment and initiative while leveraging organizational support and resources. 

The Customer Outreach team is dedicated to fostering participation in PSE’s programs, encompassing initiatives including energy efficiency, bill assistance, customer renewable energy programs and others. This is achieved through direct customer education and strategic partnerships at the local level. Our team helps customers save money and meet their sustainability goals, while supporting PSE’s clean energy future. 

• Direct interactions with customers, including small business owners and community based organizations
• Plan and lead energy efficiency education presentations, workshops and tablings in the community  
• Build relationships with community partners and business owners
• Build trust with the community through consistent in person outreach
• Work with Marketing and Events teams to support and coordinate program campaigns 
• In field travel required throughout service area, the expectation of this at 50% of the week in field. Some evening and weekend work will be required. 

All PSE employees are expected to uphold the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities and promote and support a culture of total safety. Additionally, employees need to demonstrate commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. All duties are to be performed in accordance with all regulatory compliance obligations.

This job is considered “safety sensitive” as defined in RCW 49.44.240 and is subject to pre-employment drug screening that includes screening for the presence of marijuana and marijuana metabolites.

Job Responsibilities

• Works to understand customers and communities with barriers to participation and designs approaches to reach them with information on programs that can benefit them. Partners with customer insights, program, marketing, and events teams to design outreach strategies tailored to these customers (small businesses etc.). 
• Builds relationships with community partners and business owners. Interacts directly with customers, including small business owners. 
• Develops and maintains knowledge on a variety of complex programs and their interaction with other programs as well as how to bundle them most effectively for customers. 
• Plans and leads various program education presentations, workshops, and tabling’s. Increases participation in existing products and services and raises awareness of the need for customer emergency preparedness. 
• Builds trust and strategic relationships within the community through consistent in-person outreach to create two-way dialogue between the community and PSE. 
• Manages contractual relationships for select community partnerships. 
• Works with marketing and events teams to support on-the-ground outreach elements for program campaigns. Ensures coordinated customer outreach approach across multiple departments. 
• Negotiates and engages with multiple PSE entities to obtain consensus on best approach to overcome barriers to customer participation. 
• Develops local direct-to-customer outreach plans for assigned communities for all appropriate PSE products and services in partnership with internal partners. 
• Operates a motor vehicle a minimum of six (6) hours a week to travel to commercial and community locations or facilities. 
• During emergency events, supports corporate crisis response efforts at a local level to provide customers with information on PSE’s emergency response. Carries out PSE's corporate messaging on natural gas/electric safety and emergency preparedness to customers. 
• Performs other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in communications, public relations, social work, or other related field; or an equivalent combination of education and work experience.
• Seven (7) years of experience in external relationship management/customer outreach.
• Experience in customer outreach/community relations to include engaging in complex issues.
• Demonstrated experience in the design and execution of customer outreach plans.
• Excellent verbal, written, and presentation skills.
• Proven track record of innovation and creative thinking.
• Strong project management skills to include “hands-on” activities (e.g., giving workshops, staffing event tables, signing customers up for programs, etc.) and managing projects with cross-functional teams in an ever-changing and fast-paced environment.
• Demonstrated analytical and problem-solving skills.
• Demonstrated familiarity with the needs of a community and advocating on its behalf.
• Demonstrated ability to lead and manage multiple priorities and irregular schedule commitments.
• Successful track record developing relationships with external partners and communities representing diverse interests.
• Ability to think strategically and collaborate with others.
• Ability to connect with customers in person within assigned service area on a regular basis.
• Ability to work evenings and weekends on occasion as needed.
• Current Washington State Driver’s License.

Desired Qualifications

• Bilingual or fluent written and verbal communication in a language other than English.
• Knowledge and familiarity with local community, including those who face barriers to participate.
• Understanding of investor-owned utility business model. 
• Knowledge of energy efficiency, renewable energy, corporate responsibility, and sustainability. 
• Familiarity with energy audits or evaluations.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Proficient in SmartSheet.

Additional Information

At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition , which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector.

The pay range for this position is $94,300.00 - $156,900.00, and this position is eligible for annual goals based incentive bonuses. 

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com) .  

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy. 

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at View email address on us.fitly.work or View phone number on us.fitly.work.