Escalation & Process Automation Leader
ASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company, is seeking a Process Improvement & Automation Lead in Annapolis, Maryland. The role involves overseeing the service-recovery process, managing high-priority incidents, and driving improvements in escalation workflows. Required qualifications include a bachelor’s degree in IT or related field, and 4-6 years in IT, with leadership experience preferred. The position offers a compensation range of $79,400 - $135,000 and requires U.S. citizenship for federal IT context. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company
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