Helpdesk Manager

enGenius Consulting Group

Helpdesk Manager

Job Title: Helpdesk Manager

Location: San Diego, CA (fully remote position, on-site travel may be required)

Employment Type: Full-Time

About the Role Lead helpdesk operations for Navy financial systems operating within the Defense Agencies Initiative (DAI)/Oracle Federal Financials environment. This role combines hands-on Tier 1 support with team leadership, program reporting, and process automation.

Key Responsibilities

Perform core DAI Support Subject Matter Expert (SME) duties in addition to management responsibilities
Monitor and report on the status of unresolved support requests on a weekly basis
Prepare and deliver recurring status reports to program leadership
Identify opportunities to automate manual or repetitive processes, including dashboard development and Robotic Process Automation (RPA) solutions
Apply knowledge of financial, accounting, and reporting systems to support process improvement initiatives
Develop and maintain staffing plans and serve as the primary point of coordination with program stakeholders

Minimum Qualifications

Minimum 5 years of DoD experience (within the past 10 years) managing large, complex programs supporting DoD customers using Oracle Federal Financials
Project/team lead experience; Agile certification preferred
Minimum 7 years' experience (within the past 10 years) in direct support of DAI financial and accounting operations
Experience with DAI modules, Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OAS, and Order to Cash is preferred.
Minimum 1 year of experience with AI tools and integration
Ability to work fully remote with occasional on-site presence in San Diego, CA
Must be a U.S. citizen, eligible for NIPRNET/CAC access, and able to pass a background check

enGenius Consulting Group is an Equal Opportunity Employer

M/F/D/V

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Vacancy posted 1 day ago

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