Junior User Engagement & Communications Specialist - U.S. Citizenship Required

Description

ZenPoint Solutions LLC (“ZenPoint Solutions”) is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.

Clearance Requirement: Active Interim Secret required to start; must be eligible for upgrade to Top Secret

Work Location: Springfield, VA

Work Schedule: Onsite 5 days a week

Position Overview: ZenPoint Solutions is seeking an enthusiastic, detail-oriented Junior User Engagement & Communications Specialist to help drive product adoption, user satisfaction, and clear communication across our organizational footprint. In this role, you will support a mission-critical enterprise application managed by our team. You will serve as a bridge between technical product development and the end-user community, creating engaging content, gathering user feedback, and assisting with onboarding and change management initiatives.

Key Responsibilities:

• Draft clear, accessible, and engaging user communications, including release notes, monthly newsletters, feature updates, and system announcements.
• Create and maintain user-facing documentation, knowledge base articles, FAQs, and self-service training materials.
• Develop multi-channel content (e.g., email digests, one-pagers, quick-reference guides) to keep users informed about application changes and enhancements.
• Assist in organizing and facilitating user engagement sessions, webinars, office hours, and product demos.
• Monitor user feedback channels, surveys, and support trends to synthesize actionable insights and identify key opportunities for enhancement.
• Build and nurture a champion network within the user community to promote best practices and encourage product adoption.
• Collaborate closely with Product Owners, Business Analysts, and Support teams to translate complex technical features into intuitive, user-friendly language.
• Track engagement metrics (e.g., email open rates, guide views, event attendance) to evaluate the impact of communication strategies.
• Participate in release planning to ensure change management and user readiness activities align with technical deployment schedules.
• Coordinate pilot activities and provide advanced application customer support and problem resolution to a global user base, to support successful application implementation and sustainment.

Requirements

Required Qualifications:

• Candidate must be a United States Citizen and present proof of Citizenship, if selected
• 1–2 years of professional or internship experience in corporate communications, technical writing, marketing, product support, or user enablement.
• Bachelor’s degree in Communications, Marketing, English, Information Systems, or a related field (or equivalent practical experience).
• Exceptional written and verbal communication skills, with a proven ability to translate complex technical language into clear, concise, and accessible content.
• Proficiency with standard office productivity suites (e.g., Microsoft Office 365, Google Workspace) and internal collaboration platforms (e.g., SharePoint, Confluence, Teams).
• Strong user advocacy, keen attention to detail, and a proactive, curious approach to learning complex workflows.
• Self-starter who can manage multiple priorities, meet deadlines, and drive tasks to completion with minimal day-to-day supervision.

Preferred Qualifications:

• Basic familiarity with graphic design/visual tools (e.g., Canva, Adobe Express, Snagit, Figma) for creating quick visual guides or infographics.
• Familiarity with email delivery tools, survey platforms, or analytics dashboards.
• Prior exposure to working within Agile software development frameworks or enterprise IT environments.
• Familiarity with Microsoft Power Apps.
• Familiarity with working in or supporting the federal government, particularly the Department of State.
• Experience using tools like Adobe Premiere Pro to create or edit video content, such as training videos and product walkthroughs.

Compensation: The salary range for this position is $65,000 - $80,000 and will be commensurate with experience.

No recruitment agencies, please.

Company Benefits: We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term disability insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching contributions to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program.

Commitment to Equality: At ZenPoint Solutions, we value diverse perspectives and are committed to providing equal employment opportunities. We welcome applications from all qualified individuals, regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other status protected under applicable federal, state, or local laws.