Revenue Systems Director, Platform and Architecture1

Charlotte, North Carolina, United StatesSales – Sales Ops & Mgmt /Mid-Senior Level /RemoteCoupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.Why join Coupa?Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Revenue Systems Director, Platform and Architecture at Coupa:The Director, Revenue Systems — Platform and Architecture is accountable for the architecture, build, integration, data foundation and continuous improvement of Coupa's revenue systems stack. The position sets the technical direction for the stack, determines how capabilities are delivered, and is accountable for the reliability, scalability and total cost of ownership of the platforms in scope. The position is the primary Revenue Operations interface to Information Technology, Information Security, Procurement and platform vendors. It holds joint accountability with the Director, Revenue Systems — Revenue Operations for strategy, roadmap and solution design, and separate accountability for technical delivery.What You'll Do: Architecture and technical direction• Defines and maintains the reference architecture for the revenue systems stack, including system-of-record designations, object and data model standards, integration patterns and platform boundaries.• Sets technical standards for configuration, automation, extensibility and technical debt management across in-scope platforms.• Evaluates architectural options for new capability, including native platform configuration, integration tooling, middleware and custom development, and recommends the approach. • Maintains the forward view of platform roadmaps, release schedules and end-of-life dates, and plans upgrade and migration activity accordingly.Build and continuous improvement•Accountable for delivery of the technical build against the agreed roadmap, including configuration design, environment strategy, testing approach and release management.• Establishes and operates a continuous improvement program for the stack, including identification of friction points from system telemetry, prioritization of remediation and measurement of improvement.• Defines and enforces change control, documentation and technical review standards for all changes to in-scope systems. • Accountable for platform reliability and incident management for revenue-critical systems, including root cause analysis and preventive action.Artificial intelligence and automation • Accountable for the technical delivery of artificial intelligence and automation capability in the revenue stack, including evaluation of vendor and platform-native capability, configuration, integration and agent-based workflow implementation.• Builds the instrumentation required to measure artificial intelligence and automation outcomes against baseline within the revenue stack.Information Technology partnership and compliance • Serves as the primary Revenue Operations interface to Information Technology on integration architecture, enterprise platform change, identity and access management, and shared architecture decisions, within agreed ownership boundaries.• Accountable for compliance of in-scope systems with information security, data privacy, data residency and audit requirements.• Represents Revenue Systems in enterprise architecture and change advisory processes.Vendor and portfolio management• Owns the technical evaluation and selection of platforms, including requirements definition, proof-of-concept design and architectural assessment.• Owns the Revenue Systems application portfolio, including rationalization of redundant, underutilized or end-of-life applications.• Manages vendor technical relationships, roadmap engagement and escalation, and supports commercial negotiation and renewal in partnership with Procurement and Finance.What You Will Bring to Coupa: • Bachelor's degree in a technical discipline, or equivalent practical experience.• Ten or more years of experience in go-to-market systems, Revenue Operations, Sales Systems or enterprise applications, including significant time in a technical or architectural capacity.• Demonstrated accountability for the architecture and delivery of a multi-platform revenue or go-to-market technology stack.• Advanced working knowledge of Salesforce, including data model and object architecture, automation capability, permission architecture, release management and the practical constraints of platform customization.• Demonstrated experience designing and operating integrations across go-to-market platforms, including error handling, monitoring and data reconciliation.• Demonstrated ownership of data architecture and data quality in a customer or revenue data environment. • Demonstrated experience implementing artificial intelligence or automation capability in a go-to-market context, including the governance and measurement of that capability.• Demonstrated experience partnering with Information Technology and Information Security functions within enterprise change and architecture processes.• Demonstrated experience leading platform evaluation, selection and consolidation supported by documented business cases.$152,000 - $213,333 a yearThe successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:Global Well-Being Perks (For All Employees Globally)Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted.By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.