Product Support Specialist

Who We Are Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family! Wirtgen Group Product Specialist Benefits Above-Average Industry Pay Comprehensive Benefits Package (including Medical/Dental/Vision) 401K Plan with Company Match Generous PTO Package/Paid Holidays Short/Long Term Disability Growth Opportunities Paid Training Family-owned and Operated Health and Wellness Wirtgen Group Product Specialist Position Purpose Responsible for providing customers and sales staff with technical expertise on Wirtgen Group Road building products, including mills, stabilizers, asphalt pavers, compaction equipment, and slipform pavers. This role supports the sales team by assisting with machine sizing, configuration, setup, and training. Additional responsibilities include developing new market opportunities, maintaining knowledge of competitive products, coordinating stocking needs, and ensuring customers receive proper support and training for safe and productive operation. Wirtgen Group Product Specialist Functions Communicates and supports the Kirby-Smith vision and core values of One Mission, One Team, One Plan, One Goal Works with the sales team to identify and target customers’ needs to strengthen market presence Develops a complete understanding of product range, options, and configurations forWirtgen Group Road building products (mills, stabilizers, asphalt pavers, compaction, and slipform pavers) Assists the sales team with product knowledge, technical data, and machine specifications across theWirtgen product lines Analyzes job site data from demonstrations, rentals, and start-ups to provide competitive performance information Provides on-site troubleshooting and light diagnosis of equipment issues Trains sales staff, service staff, customer operators, and mechanics on proper use, safety, and maintenance of road building products Coordinates and manages demonstrations and start-ups with appropriate personnel Assists the sales team in growing and maintaining customer relationships Conducts after-sales follow-ups to ensure customer satisfaction and identify opportunities for additional support Performs machine inspections to strengthen customer relationships and generate additional parts revenue Advises customers on cutter bits, tooling, and related consumable product sales Coordinates withKSMI and the manufacturer to provide technical options and support Documents job site details, including production, performance, and operational results, to support marketing and sales initiatives Travels as required (up to 60%) to support sales and customer needs across the territory Maintains continuous communication with sales teams across all branches Ensures consistent and reliable on-site attendance Performs other job-related duties as assigned Wirtgen Group Product Specialist Minimum Qualifications High School Diploma or Equivalent Minimum of five (5) years of related field experience Excellent oral and written communication skills Strong organizational skills with the ability to manage travel, expenses, and daily responsibilities Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications Wirtgen Group Product Specialist Physical Requirements Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance Physical ability to squat, twist, turn, bend stoop, climb, and reach overhead Must be able to work in extreme heat or cold andwet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors Physical ability to perform workfor extended hours Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE This is considered a Safety-Sensitive position. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr