Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Director, Product Experience Design

Full-time

Mastercard

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary

Director, Product Experience Design

Overview

Empowering Consumers and Businesses to harness the power of their data through Open Finance.

At Mastercard, we are partnering across the global financial ecosystem to enable innovative use cases powered by open finance. By securely connecting consumers and businesses to access financial data, we are powering innovative, new and improved experiences that make a positive impact.

Our network helps us scale our services, our services differentiate our solutions, and the ecosystem benefits from smarter, more secure, and more personal commerce that’s fit for a changing world.

The Role

We are seeking a design leader to serve as Director, Product Experience and Design for our Open Finance products and services. In close partnership with the VP, CX&D, the role will lead a team of designers and researchers building cutting-edge experiences and ensuring that whether used by consumers, small businesses, developers or our partners, our experiences are intuitive, inclusive and impactful. You will shape how users interact with Mastercard’s Open Finance platform to improve access and management of financial data through trusted user journeys.

This leader will also champion the integration of advanced research methodologies and AI-driven insights and tools to continuously optimize user experiences across all touchpoints. This role will closely partner with Product and Engineering teams across Americas and APEMEA regions.

In this role you will:

• Partner with the VP to continuously refine a north star vision for the broader set of Open Finance experiences and journeys
• Optimize the client onboarding journey: from discover, evaluate, integrate, onboard, through to optimize
• Own and evolve the Open Finance global design system with Product and Engineering
• Use qualitative insight and product analytics (conversion, drop off, success rates) to guide prioritization
• Coach and grow our design team
• Partner with Product Management to align roadmaps to outcome metrics
• Embed accessibility and inclusive design (Web Content Accessibility Guidelines (WCAG) alignment) into tools, patterns, and reviews
• Drive consistency across marketing surfaces, documentation, user interface, and post integration touch points
• Place quality at the center of our design approaches and practices
• Implement our Experience Design Strategy and Experience Principles in our process and products
• Prepare our platforms for agent-mediated usage

All About You

• Depth in interaction design, information architecture, visual hierarchy, content clarity
• Experience building and scaling design systems with Product and Engineering
• Deep experience in digital product design, across a range of products, channels, and capabilities
• Proven experience leading and mentoring a team of Customer Experience Design Managers and Senior Designers, driving strategic outcomes, fostering collaboration, and building design capabilities through continuous up-skilling
• Data-driven with an ability to transform research, analytics, and experimentation into design decisions
• Ability to use product analytics for funnel analysis and insight synthesis
• Clear written communication for strategy documents, design briefs, executive updates
• Understanding of B2B2C business models, Open Finance, APIs, developer ecosystems, and financial services
• Proven track record of delivering elegant, scalable, and user-centric digital experiences
• Experience working in agile, cross-functional environments
• Passion for innovation, inclusion, and ethical design Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Vacancy posted 23 days ago
Similar jobs that could be interesting for youBased on the Director, Product Experience Design in United Kingdom vacancy
  •  ...initiatives and diagnostic laboratories use our products to advance precision medicine. We run...  ...opportunity You'd be joining as the design authority for our Seven Bridges Platform...  ..., outcomes and scope, then own how the experience actually works, from structure and... 
    Suggested
    Full time

    Velsera

    United Kingdom
    10 days ago
  • $228.3k - $368k

     ...a new sub-division, Camunda Experience , that owns the entire experience...  ...fastest-moving part of our product, and it is where Camunda's...  ...split across Product Management, Design, and Engineering, and uses an...  ...rather than months . As Director, Product Building you will... 
    Suggested
    Full time
    Work at office
    Local area
    Remote work
    Work from home
    Home office
    Flexible hours

    Camunda

    United Kingdom
    3 days ago
  •  ...networks combine to deliver a unique set of products and services that help people,...  ...greatest potential. Title and Summary Director, Foundational Product Management Capability...  ...Reporting to the Head of Product & Customer Experience Academy, this is a high-visibility... 
    Suggested
    Full time
    Worldwide

    Mastercard

    United Kingdom
    a month ago
  •  ...networks combine to deliver a unique set of products and services that help people,...  ...greatest potential. Title and Summary Director, Network Products Commercialization Mastercard...  .... All About You • Significant experience within the payments industry, including... 
    Suggested
    Full time
    Worldwide

    Mastercard

    United Kingdom
    12 days ago
  •  ...combine to deliver a unique set of products and services that help people...  .... Title and Summary Director, Product Management Enablement...  ...output Own the discovery, design, and implementation of global...  ...prepaid card program management experience in the payments space... 
    Suggested
    Full time
    Worldwide

    Mastercard

    United Kingdom
    19 days ago
  •  ...combine to deliver a unique set of products and services that help people...  .... Title and Summary Director, Product Marketing, Global Acceptance...  ...the quality of the payment experience. This growth accelerates the...  ...content management, campaign design and execution, creative... 
    Full time
    Worldwide
    Shift work

    Mastercard

    United Kingdom
    2 days ago
  •  ...feeding raw market intelligence back into Product and Marketing. You'll work closely with...  ...every channel and touchpoint Your experience Proven track record in growth, sales...  ...won’t be just a cog in a machine. Whether designing products, scaling operations, or telling... 
    Full time
    Local area
    Immediate start
    Remote work

    LemFi

    United Kingdom
    10 days ago
  •  ...highly autonomous, technically profound, and product-led Staff Product Manager to lead our...  ...software engineering and Developer Experience (DX). This position requires a product authority...  ...using Project Management paradigms, designs onboarding and activation funnels to... 
    Permanent employment
    Full time
    Work at office
    Local area
    Remote work
    Worldwide
    Home office
    Flexible hours
    Shift work

    bunny net

    United Kingdom
    26 days ago
  • $200k - $300k

     ...bold ideas into breakthrough experiences, we welcome your unique perspective...  ...gate. This role owns the product, the roadmap, and the...  ...talent development; lean pod design; coaching; distributed team leadership...  ...the team that proves it. Few Director roles offer this combination... 
    Full time
    Work at office
    Immediate start

    Equinix

    United Kingdom
    17 hours ago
  •  ...combine to deliver a unique set of products and services that help people...  .... Title and Summary Director, Financial Health Product Development...  ...personal finance coach designed to help underbanked consumers...  ...a trusted AI-enabled product experience As Director, you will own... 
    Full time
    Worldwide

    Mastercard

    United Kingdom
    a month ago
  •  ...at the table internally to make sure the product and marketing teams hear the voice of...  ...initiative reflects the people we serve. Your experience ~5 or more years in growth, sales, or...  ...services - especially products designed for immigrant or diaspora communities.... 
    Full time
    Local area
    Immediate start
    Remote work

    LemFi

    United Kingdom
    10 days ago
  •  ...for Researchers is continuing to grow and scale its direct and product-led growth motion (self-serve), and we're looking for a...  ...and lifecycle. What you’ll bring to the role ~4–7+ years' experience in Growth or Performance Marketing, with demonstrable ownership... 
    Full time
    Remote work

    Prolific

    United Kingdom
    10 days ago
  •  ...partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize...  ...of money movement, empowering seamless and secure payment experiences for individuals and businesses worldwide. Mastercard Move is Mastercard... 
    Full time
    Worldwide

    Mastercard

    United Kingdom
    a month ago
  •  ...further. We’re turning VCS into a strategic product direction and, eventually, we aim to...  ..., how to evolve our Git and code review experiences, and what new opportunities exist beyond...  ...decisions across the product, engineering, design, marketing, developer advocacy,... 
    Full time
    Work at office
    Local area
    Remote work
    Work from home
    Relocation package
    Flexible hours

    Jetbrains

    United Kingdom
    6 days ago
  •  ...difference in the global employment space as a Product Manager, joining our Product team in the...  ...with a cross-functional engineering and design group to find our most important...  ...towards them. What you bring Prior experience as product manager in billing / invoicing... 
    Full time
    Remote work

    Remote

    United Kingdom
    3 days ago
  • £40k - £50k per year

     ...card-present solutions and payment processing. We are seeking a Product Certification Manager to join our Payments Gateway group in...  ...triaged and resolved quickly. The ideal candidate has strong experience managing external technical relationships in payments or a... 
    Full time
    Remote work

    NMI

    United Kingdom
    12 days ago
  •  ...Works: Future Works is an elite, digital-first product studio specializing in the architectural engineering, design, and deployment of complex custom software...  ...Preferred Strategic Indicators (Nice to Have) Prior experience operating inside specialized digital product... 
    Contract work
    Remote work
    Shift work

    Future Works

    United Kingdom
    26 days ago
  •  ...Vendavo pairs an exceptionally collaborative product lifecycle with high-powered machine...  ...distributed data science cells, expert UX designers, and senior engineering stakeholders,...  ...go-to-market storytelling, and commands experience scaling intelligence features across complex... 
    Permanent employment
    Full time
    Remote work
    Shift work

    Vendavo

    United Kingdom
    26 days ago
  •  ...partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize...  ...in the B2B payments ecosystem. You have: • Proven experience as a Product Manager in payments, fintech, enterprise SaaS, or... 
    Full time
    Local area
    Worldwide

    Mastercard

    United Kingdom
    18 days ago
  •  ...futures, staking, and OTC services, with products built for both individual investors and...  ...work will not only enhance the day-to-day experience for users but also directly impact key...  ...ll collaborate deeply with engineering, design, fraud, and compliance teams to ensure that... 
    Remote job
    Full time
    Local area

    Kraken

    United Kingdom
    a month ago
  •  ...is seeking a dynamic and visionary AI Product Manager to join our innovative team and...  ...functional teams including engineering, design, data science, and marketing to drive product...  ...combined with robust product management experience, excellent communication skills, and a... 
    Full time
    Worldwide

    Tiaago

    United Kingdom
    11 days ago
  •  ...About the role We are looking for a Senior Product Manager to own and evolve Create & Design, the product where every Typeform begins. Every customer...  ...where our promise of beautifully designed, effortless experiences is either delivered or lost. As Typeform expands... 
    Full time
    Shift work

    Typeform

    United Kingdom
    19 days ago
  • €3,000 - €5,000 per month

     ...we are free to do what makes sense from the business, tech and product perspective. Our mission is to enable businesses to not only...  ....000,00 EUR/Month – 5.000,00 EUR/Month , depending on the candidate’s level of experience and fit with the position requirements.... 
    Contract work
    Immediate start

    360dialog

    United Kingdom
    14 days ago
  •  ...spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Consumer Trading is a full-stack team behind the Consumer experience in Kraken mobile and web applications. Our flagship product allows... 
    Remote job
    Full time
    Local area

    Kraken

    United Kingdom
    12 days ago
  •  ...specialist teams across SEO/AEO, Paid Media, Affiliates, Social and Product to ensure content supports both audience growth and commercial...  ..., SEO/AEO, affiliate and social media Requirements Experience in sports content, iGaming, or a similar digital content role... 
    Odd job
    Full time
    Remote work
    Flexible hours

    Crypto Com

    United Kingdom
    a month ago
  •  ...This is a mission-critical product leadership role at the heart...  ...global trading engine. As Product Director, Core Banking & Payments, you...  ...Orchestration & Routing ~ Design and own the logic for a...  ...years of product leadership experience, with at least 7 years focused... 
    Full time
    Remote work
    Free visa

    Crypto Com

    United Kingdom
    3 days ago
  •  ...networks combine to deliver a unique set of products and services that help people,...  ...payments, fintech, or B2B SaaS. • Proven experience building 0→1 products and scaling post-validation...  ...teams to embed analytics into product design. Corporate Security Responsibility... 
    Full time
    Worldwide

    Mastercard

    United Kingdom
    a month ago
  •  ...Why you will love this opportunity as Product Analytics Manager at Civica Data Visualisation...  ...propositions that enhance customer experience and business outcomes. The ideal...  ...in this role Key responsibilities Design and oversee the creation of interactive... 
    Full time
    Local area

    Civica

    United Kingdom
    3 days ago
  •  ...About the Role We're looking for a Senior Product Marketing Manager who will play a pivotal role in launching new features, enabling...  ...in product marketing at a B2B SaaS company, with hands-on experience in sales enablement and customer marketing ~ A track record... 
    Full time
    Shift work

    Maze

    United Kingdom
    9 days ago
  •  ...for real-time, large-scale applications, designed to overcome the speed and cost...  ...creators and communities to build immersive products with greater ownership and interoperability...  ...the narrative, lead launches, and run the experiments that help turn a prediction protocol into... 
    Remote job
    Full time

    Improbable

    United Kingdom
    24 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director, Product Experience Design. Be the first to apply!