Director, Product Experience Design
Full-time
Mastercard
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary
• Optimize the client onboarding journey: from discover, evaluate, integrate, onboard, through to optimize
• Own and evolve the Open Finance global design system with Product and Engineering
• Use qualitative insight and product analytics (conversion, drop off, success rates) to guide prioritization
• Coach and grow our design team
• Partner with Product Management to align roadmaps to outcome metrics
• Embed accessibility and inclusive design (Web Content Accessibility Guidelines (WCAG) alignment) into tools, patterns, and reviews
• Drive consistency across marketing surfaces, documentation, user interface, and post integration touch points
• Place quality at the center of our design approaches and practices
• Implement our Experience Design Strategy and Experience Principles in our process and products
• Prepare our platforms for agent-mediated usage All About You • Depth in interaction design, information architecture, visual hierarchy, content clarity
• Experience building and scaling design systems with Product and Engineering
• Deep experience in digital product design, across a range of products, channels, and capabilities
• Proven experience leading and mentoring a team of Customer Experience Design Managers and Senior Designers, driving strategic outcomes, fostering collaboration, and building design capabilities through continuous up-skilling
• Data-driven with an ability to transform research, analytics, and experimentation into design decisions
• Ability to use product analytics for funnel analysis and insight synthesis
• Clear written communication for strategy documents, design briefs, executive updates
• Understanding of B2B2C business models, Open Finance, APIs, developer ecosystems, and financial services
• Proven track record of delivering elegant, scalable, and user-centric digital experiences
• Experience working in agile, cross-functional environments
• Passion for innovation, inclusion, and ethical design Corporate Security Responsibility
Director, Product Experience Design
Overview
Empowering Consumers and Businesses to harness the power of their data through Open Finance. At Mastercard, we are partnering across the global financial ecosystem to enable innovative use cases powered by open finance. By securely connecting consumers and businesses to access financial data, we are powering innovative, new and improved experiences that make a positive impact. Our network helps us scale our services, our services differentiate our solutions, and the ecosystem benefits from smarter, more secure, and more personal commerce that’s fit for a changing world. The Role We are seeking a design leader to serve as Director, Product Experience and Design for our Open Finance products and services. In close partnership with the VP, CX&D, the role will lead a team of designers and researchers building cutting-edge experiences and ensuring that whether used by consumers, small businesses, developers or our partners, our experiences are intuitive, inclusive and impactful. You will shape how users interact with Mastercard’s Open Finance platform to improve access and management of financial data through trusted user journeys. This leader will also champion the integration of advanced research methodologies and AI-driven insights and tools to continuously optimize user experiences across all touchpoints. This role will closely partner with Product and Engineering teams across Americas and APEMEA regions. In this role you will: • Partner with the VP to continuously refine a north star vision for the broader set of Open Finance experiences and journeys• Optimize the client onboarding journey: from discover, evaluate, integrate, onboard, through to optimize
• Own and evolve the Open Finance global design system with Product and Engineering
• Use qualitative insight and product analytics (conversion, drop off, success rates) to guide prioritization
• Coach and grow our design team
• Partner with Product Management to align roadmaps to outcome metrics
• Embed accessibility and inclusive design (Web Content Accessibility Guidelines (WCAG) alignment) into tools, patterns, and reviews
• Drive consistency across marketing surfaces, documentation, user interface, and post integration touch points
• Place quality at the center of our design approaches and practices
• Implement our Experience Design Strategy and Experience Principles in our process and products
• Prepare our platforms for agent-mediated usage All About You • Depth in interaction design, information architecture, visual hierarchy, content clarity
• Experience building and scaling design systems with Product and Engineering
• Deep experience in digital product design, across a range of products, channels, and capabilities
• Proven experience leading and mentoring a team of Customer Experience Design Managers and Senior Designers, driving strategic outcomes, fostering collaboration, and building design capabilities through continuous up-skilling
• Data-driven with an ability to transform research, analytics, and experimentation into design decisions
• Ability to use product analytics for funnel analysis and insight synthesis
• Clear written communication for strategy documents, design briefs, executive updates
• Understanding of B2B2C business models, Open Finance, APIs, developer ecosystems, and financial services
• Proven track record of delivering elegant, scalable, and user-centric digital experiences
• Experience working in agile, cross-functional environments
• Passion for innovation, inclusion, and ethical design Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Director, Product Experience Design in United Kingdom vacancy
- ...initiatives and diagnostic laboratories use our products to advance precision medicine. We run... ...opportunity You'd be joining as the design authority for our Seven Bridges Platform... ..., outcomes and scope, then own how the experience actually works, from structure and...SuggestedFull time
$228.3k - $368k
...a new sub-division, Camunda Experience , that owns the entire experience... ...fastest-moving part of our product, and it is where Camunda's... ...split across Product Management, Design, and Engineering, and uses an... ...rather than months . As Director, Product Building you will...SuggestedFull timeWork at officeLocal areaRemote workWork from homeHome officeFlexible hours- ...offers. We need a creative and innovative Senior FinCrime Product Owner to design and implement a robust and innovative financial crime and... ...need the best minds to do it What we are looking for ~ Experience building products to prevent and detect financial crime...SuggestedFull timeWork at officeRemote work
- ...combine to deliver a unique set of products and services that help people... .... Title and Summary Director, Product Management Enablement... ...output Own the discovery, design, and implementation of global... ...prepaid card program management experience in the payments space...SuggestedFull timeWorldwide
- ...largest biomedical programs. Pharmaceutical companies, biotechs, public research initiatives and diagnostic laboratories use our products to advance precision medicine. We run like a scale-up: small teams with real authority, fast decisions, and AI woven into how we work...SuggestedFull time
- ...role. You will identify high-impact growth opportunities, design and execute experiments, and develop successful interventions into repeatable... ...and cross-functional influence. You will work closely with Product, Data Science, Marketing, and Community teams while maintaining...Full timeLocal area
- ...partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize... ...of money movement, empowering seamless and secure payment experiences for individuals and businesses worldwide. Mastercard Move is Mastercard...Full timeWorldwide
$1,000 per month
...and technology? Join our team as a Senior Product Manager and play a pivotal role in... ...will be crucial in driving the ideation, design, and development of impactful capabilities... ...technology. Our ideal candidate has: ~ Experience working in a highly technical product...Full timeRemote workHome office€3,000 - €5,000 per month
...we are free to do what makes sense from the business, tech and product perspective. Our mission is to enable businesses to not only... ....000,00 EUR/Month – 5.000,00 EUR/Month , depending on the candidate’s level of experience and fit with the position requirements....Temporary workImmediate start- ...Identity, we believe in making digital experiences both secure and seamless for all users,... ...and access management. We’re hiring a Product Manager to drive exciting features for Access... ...collaborate closely with engineering, design, marketing, and sales to build, launch,...Full timeLocal areaWorldwideFlexible hours
- ...We enable businesses to build financial products, unlock new markets, and move money in seconds... ...work cross-functionally with engineering, design, operations, and commercial teams to deliver best-in-class product experiences. This role requires a strong blend of product...Full timeTemporary workWorldwideFlexible hoursShift work
- ...our map. As part of a shift to a regional product structure, we are hiring a Senior... ...the intersection of product, engineering, design and business development. You will know... ...priorities the whole company can act on. Your experience Proven track record as a Product...Full timeLocal areaImmediate startShift work
- ...is seeking a dynamic and visionary AI Product Manager to join our innovative team and... ...functional teams including engineering, design, data science, and marketing to drive product... ...combined with robust product management experience, excellent communication skills, and a...Full timeWorldwide
- ...nationwide dealer and service network. Job Purpose The Product Manager will be responsible for conducting market research, analyzing... ...activities, including product training sessions and customer experience events. Facilitate media and customer interactions to enhance...Full timeLocal area
- ...practices. About The Role We are seeking an experienced Digital Product Manager to join our growing Tech team, owning the internal... ...candidate will have the following attributes and skills: Experience: 4+ years' experience as a Product Manager, with a...16 hoursFull timeWork at officeLocal areaShift workNight shift3 days per week
- ...spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Consumer Trading is a full-stack team behind the Consumer experience in Kraken mobile and web applications. Our flagship product allows...Full timeLocal area
- ...Identity, we believe in making digital experiences both secure and seamless for all users,... ...and access management. We’re hiring a Product Manager to lead the evolution of Ping Identity... ...collaborate closely with engineering, design, marketing, and sales to build, launch,...Full timeLocal areaWorldwideFlexible hours
- ...this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely... ...their money. You’ll partner with engineering, design, and go-to-market teams to translate customer needs...Full timeWork experience placementLocal area
- ...team that’s shaping an exciting array of product solutions, including Video-Based Safety,... ..., partnering closely with engineering, design, data science, business development, and... ...committing engineering time. Ship end-to-end experiences with design, engineering, and data...Full timeRemote workFlexible hoursShift work
- ...futures, staking, and OTC services, with products built for both individual investors and... ...Finance, Risk, and external vendors to design and launch secure, compliant fraud systems... ..., cross-functional coordination, and experience working with fraud/ATO detection/prevention...Full timeLocal area
- ...centre of that expansion: you will own the product for LATAM corridors end to end, from the... ...at the pace the market demands. Your experience ~3 or more years as a Product Manager... ...’t be just a cog in a machine. Whether designing products, scaling operations, or telling...Full timeLocal areaImmediate start
- ...for Researchers is continuing to grow and scale its direct and product-led growth motion (self-serve), and we're looking for a... ...and lifecycle. What you’ll bring to the role ~4–7+ years' experience in Growth or Performance Marketing, with demonstrable ownership...Full timeRemote work
- ...networks combine to deliver a unique set of products and services that help people,... ...greatest potential. Title and Summary Director, Network Products Commercialization Mastercard... .... All About You • Significant experience within the payments industry, including...Full timeWorldwide
- ...is scaling our dollar account product for businesses, a single... ...buyers are treasurers, treasury directors, and CFOs at large multinationals... ...the tooling behind it. Design the system, not just the campaigns... ...the role rather than a side experiment. We would rather you spend a...Full timeLocal area
$10k
...the place to do it. About the Role Ramp is looking for a Product Marketing Manager to help establish and scale our presence... ...in other international markets What You Need ~7+ years of experience, including 5+ years in B2B Product Marketing ~ Based in London...Full timeWork at officeLocal areaHome officeRelocation packageFlexible hours- ...for real-time, large-scale applications, designed to overcome the speed and cost... ...creators and communities to build immersive products with greater ownership and interoperability... ...mechanics What we’re looking for Solid experience in product marketing or a related role,...
- ...for real-time, large-scale applications, designed to overcome the speed and cost... ...creators and communities to build immersive products with greater ownership and interoperability... ...the narrative, lead launches, and run the experiments that help turn a prediction protocol into...Full time
- ...Responsibilities We're looking for a strategic and execution-focused Product Marketing Manager to lead go-to-market strategy for NMI's... ...messaging with onboarding, documentation, and the operator experience within each vertical. Deeply Understand Vertical & Device Ecosystems...Flexible hoursShift work
- ...About the Role We're looking for a Senior Product Marketing Manager who will play a pivotal role in launching new features, enabling... ...in product marketing at a B2B SaaS company, with hands-on experience in sales enablement and customer marketing ~ A track record...Full timeShift work
- ...0 professionals developing a variety of products and services to enable individuals and companies... ...priorities. Lifecycle Architecture: Design macro-level blueprints for customer... .... What we’re looking for: Experience: Strong experience in consumer product...Full timeRemote workWork from homeFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, Product Experience Design. Be the first to apply!
Related searches
- sr technical product manager United Kingdom
- product offering manager United Kingdom
- product manager lighting United Kingdom
- senior manager product engineering United Kingdom
- product manager beauty United Kingdom
- product manager oncology United Kingdom
- director global product management United Kingdom
- senior director product management United Kingdom
- director new product development United Kingdom
- senior manager product development United Kingdom


