Specialist, Risk Management

Summary Statement The Risk Management Specialist is responsible for overseeing the administrative operation and functions of the Risk Management office and provides direct administrative support to the Risk Manager and Claims Examiner. Primary Job Duties Initiates contact with employees, supervisors, TPA Adjuster, and doctors' offices regarding lost time workers' compensation claims. Establishes and maintains case files in the risk management system, logs, and indexes; reviews documentation and records. Serves as liaison between department managers and workers' compensation TPA to ensure proper communication with property workers' compensation program for lost time work comp cases. Provides administrative support to Risk Management department including answering phones, responding to emails, and working on general liability claims at the direction of the risk manager. Uses personal device/cellular phone for job-related operational tasks, job duties, review of company documents, etc. Performs other job-related duties as assigned by the risk manager. Reviews and maintains the certificates of insurance in the database (spreadsheet) and approves certificates of insurance. Manages the evidence room as directed by the risk manager. Qualifications Working knowledge of the principles of general liability claims. Basic medical terminology related to the cause and treatment of occupational injuries and diseases and Nevada work comp laws. Practices and procedures of claims management including investigation and evaluation as directed by the risk manager. Understanding of litigation processes in direct support of the risk manager. Communication skills with a variety of individuals representing diverse cultures and backgrounds; ability to function calmly in situations requiring sensitivity, tact, and diplomacy. Ability to work varied shifts, including nights, weekends, and holidays. Preferred Qualifications Working knowledge of claim systems. Knowledge of general liability, business auto claims, and workers compensation processing. Basic understanding of certificates of insurance. Knowledge of and support of litigation processes and discovery. Prior experience managing an office with high volume inbound (internal and external) phone calls and mail. Previous experience working in a large, luxury resort setting. Minimum Education and Experience At least two years of previous experience in a guest service customer‑facing position. High School Diploma or equivalent. Preferred Education and Certifications Risk Management, Claims, Management, Work Comp experience. Relevant certificates, licenses, regulations, proof of eligibility to work in the United States. Physical Demands The job is an office position that requires the employee to be in the office during office hours needed for business. Must be able to work at a computer station and multitask during the course of the day. Must be physically present in the office for the assigned shift except on break periods as business demands dictate. Must tolerate varying noise level, temperature, illumination, and air quality. Prolonged sitting/standing, bending and reaching, transporting, pushing, pulling, lifting, and maneuvering items weighing up to 25 lbs. Eye/hand coordination. Ability to comply with company policies and procedures. Equal Opportunity Employer Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. #J-18808-Ljbffr Resorts World Las Vegas