Accelerated GraphX - Graphic Designer & Customer Service Manager

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Opportunity for advancement
• Paid time off

We are seeking a versatile, high-energy Graphic Designer & Customer Service Manager to be the face and creative spark of our shop. This hybrid role bridges the gap between raw customer ideas and production-ready art. You will manage our front-of-house customer experience, handle incoming walk-in traffic, collaborate closely with our internal sales team, and prepare precise job quotes.
If you love graphic design but crave human interaction rather than just staring at a screen all day, this is the perfect role for you.
Key Responsibilities
Customer Experience & Communication

• Front-Line Engagement : Greet walk-in clients with a friendly, welcoming attitude and guide them through our product options.

• Excellence in Communication : Answer phone calls and emails promptly, translating complex production jargon into simple terms for clients.

• Consultative Quoting : Gather project details (garment types, sizing, artwork placements) to build and send accurate price quotes to customers.

Graphic Design & Pre-Press

• Creative Adaptation : Clean up, vectorize, and format customer-supplied artwork for various production lines.

• Original Design : Create eye-catching layouts for signs, apparel, and promotional items based on client briefs.

• Proofing : Generate digital mockups for customer approval, ensuring exact specifications before production begins.

Team Collaboration

• Sales Synergy : Partner closely with internal sales staff to smoothly transition leads into active, well-defined design orders.

• Production Hand-off : Coordinate with print, embroidery, and sign technicians to ensure artwork meets physical production constraints.

Qualifications

• Design Portfolio : Proven experience in graphic design (proficiency in Adobe Illustrator, Photoshop, or CorelDRAW is required).

• Industry Knowledge : Familiarity with vector artwork setup for screen printing, embroidery, vinyl, or laser engraving is highly preferred.

• Customer-First Mindset : Prior experience in retail, customer service, or front-desk management.

• Math & Detail Oriented : Comfort with basic math to calculate material costs, margins, and final client quotes.

• Multitasking Ability : Capable of switching gears seamlessly from designing a logo to greeting a customer at the door.

What We Offer

• Competitive hourly wage/salary based on experience ($25-30/hr)

• Paid time off and holidays

• Employee discounts on custom apparel and gear

• A vibrant, team-first workspace where your creativity directly impacts local businesses