DEPARTMENT SUPPORT SPECIALIST I

Job Responsibilities:

• Access customer and utility portals to download invoices and bills
• Perform data capture, invoice verification, and data correction tasks
• Identify missing or incomplete bills and follow up with utility providers
• Communicate with vendors and utility companies to resolve billing issues
• Run reports to track pending or missing invoices
• Ensure invoices are collected, processed, and updated on time
• Maintain accurate records within internal data management platforms
• Support utility outreach and follow-up activities
• Work independently in a remote environment while meeting deadlines
• Collaborate with team leads and operations staff for daily workload management
• Participate in training and monitored performance support activities

Skills:

• Data entry and data verification skills
• 10-key proficiency
• Billing or invoice processing experience (preferred)
• Experience with utility billing or energy management systems (preferred)

Education/Experience:

• High School