Airline Account Manager - Houston International Airport - IAH

Airline Account Manager - Houston International Airport - IAH

Customer Service

Houston, TX • Full-Time/Regular

Hallmark Aviation is seeking a professional Account Manager for a prestigious International Airline at the Houston Airport!

The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

Proven LEADERSHIP abilities and ORGANIZATIONAL skills

Excellent interpersonal, coaching and counseling skills

Understand that staff development is a leader's responsibility

Self-driven focus on Customer and Client satisfaction

Ability to excel under pressure of meeting extreme deadlines

Able to communicate effectively, both verbally and in writing

Account Experienced in planning a roster and monitoring work schedules

Able to solve daily problems and make quick decisions within the operation

5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred

Flexible and able to promote positive attitudes from subordinates

Computer Software (Word & Excel), typing, and ticketing experience

Able to work varied hours

Provide hands-on supervision of the staff and delegate workload

Provide direct customer relations support

Ensure that account operates according to schedule and service level agreements

Recruit, interview, and hire staff

Oversee the long-term analysis of manpower needs, groom potential leaders

Ensure cross training as well as provide new and refresher training for staff members

Manage attendance records and ensure appropriate shift coverage

Handle discipline and motivation issues

Process promotion, demotion and termination paperwork

Enforce safety, security, and grooming standards

Administer performance reward programs

Control the budget for labor costs and allocation

Essential Requirements: Previous Airline Experience At least 18yrs old, with a High School Diploma or G.E.D.

English proficient, other languages may be required

Basic Math Skills: Adding, Subtracting, Division, and Multiplying

Computer Literate

Able to stand, bend, squat, reach, grasp and pick up items. Occasional lifting of 23 kg; 32 kg with assistance

Reading & comprehension of reference materials, instructions, policies & procedures

Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency

Professional demeanor and exceptional presentation

Flexible schedule & availability

Background Check, Fingerprinting required

Drug Screen required on day of hire