Host/Hostess

Hostess

Greets, seats and assists guests to help ensure all guests receive high end service and attention.

Essential Job Functions:

• Greets guests as they enter and thanks and ensures satisfaction of guests as they exit.
• Assists in managing guest flow by utilizing the floor chart and following management direction.
• Assists guests in their basic needs, such as with high chairs, drink refills, etc.

Other Functions:

• Assists servers in ensuring guest satisfaction by helping to refill drinks, pre-bus and bus tables.
• Ensures restrooms are clean and maintained throughout day.
• Ensures all guests are told thank you and goodbye as they exit
• Participates in all required training programs, marketing programs and new store openings.
• Resolves all guest concerns/complaints in a prompt and professional manner according to standards and policies.
• Performs any and all other tasks as assigned by General Manager, Assistant Manager or Shift Leader

Minimum Requirements:

• Minimum of 16 years of age.
• Customer service oriented; smiles, friendly and hospitality-oriented personality.
• Ability to communicate with a diverse staff of co-workers and base effectively.
• Availability to work all shifts necessary to operate the restaurant. Hours vary depending upon work efficiencies and other job demands.
• Able to work in a fast paced, full-service restaurant.
• Must be able to lift up to 25#, memorize table numbers and server's names.
• Must be able to reach, bend, stoop, lift, carry and wipe.
• Reading and writing skills are required.
• Walks and stands during entire shift, cleans and performs side-work functions as assigned by the Manager on duty.