Service Desk Analyst(Local to Columbus, OH)

Engagement Type Contract The selected candidate will (high level): Technical Project Leadership: Serve as a hands‑on senior technical project manager partnering with development teams, business leaders, enterprise architects, and technology owners to deliver complex, multi‑platform IT initiatives, including those leveraging emerging AI capabilities. Cross‑functional Coordination: Direct and synchronize project tasks, resources, timelines, and stakeholder expectations across IT leadership, technical teams, business units, and governance bodies. Vendor & Partner Management: Oversee vendor, consultant, and contractor performance, including contract coordination, procurement collaboration, SOW validation, and delivery oversight. Project Documentation & Reporting: Maintain comprehensive project artifacts (budgets, schedules, risks, issues, metrics, and status reports) and deliver timely updates aligned with the communications plan. Clear, Adaptive Communication: Communicate complex technical concepts clearly to both technical and non‑technical audiences, fostering alignment across IT, security, business teams, and vendor partners. Risk Identification & Mitigation: Identify, assess, and mitigate technical, security, operational, and vendor‑related risks across all project phases. Architecture & Governance Alignment: Ensure all project solutions adhere to agency architecture standards, security policies, best practices, and VDOT/VITA project management governance requirements. Performance Measurement: Track and evaluate vendor and third‑party deliverables using defined KPIs and SLAs to ensure quality, timeliness, and contractual compliance. Milestone & Release Management: Manage project milestones, deliverables, change control, and release activities to ensure on‑time, on‑budget, and low‑disruption deployments. Testing Leadership: Coordinate planning and execution of testing activities, document test objectives, and ensure creation of detailed test plans, test cases, and acceptance criteria. Training & Adoption Support: Support system and application training efforts to ensure smooth adoption, operational readiness, and effective knowledge transfer. Technical Expertise: Provide senior‑level guidance on system upgrades, cloud and infrastructure modernization, application migrations, and remediation of security or asset vulnerabilities. Data & Integration Literacy: Apply strong understanding of infrastructure, databases, APIs, and application architectures to support planning, estimation, and technical decision‑making. Required/Desired Skills A proven track record of successfully managing large-scale, complex IT projects. Experience managing migration project budgets and schedules. 5+ years required in Azure services: Familiarity with Azure Migrate, Azure Site Recovery, and Azure Database Migration Service. 5+ years desired in AI Awareness: working knowledge of modern AI technologies (LLMs, Agentic AI, automation platforms, and data‑driven decision tools). 5+ years desired in Cloud concepts: strong understanding of cloud computing principles (IaaS, PaaS, SaaS) and hybrid cloud environments. 5+ years required in Automation: working knowledge of scripting (PowerShell, Azure CLI) and Infrastructure as Code (IaC). 5+ years required in DevOps: knowledge of DevOps principles and CI/CD pipelines. 5+ years required in PMP/Agile, or Scrum. 5+ years required in Communication: excellent verbal and written communication skills. 5+ years required in Leadership: ability to guide and motivate cross‑functional teams and manage stakeholder expectations. 5+ years required in Problem‑solving: strong analytical skills. 5+ years required in Adaptability: thrive in a fast‑paced, demanding environment and manage multiple concurrent projects. #J-18808-Ljbffr American business solutions inc