Instructional Technology Services Analyst 2

Job Title Instructional Technology Services Analyst 2 Department Law | Law Reserve Location Drinko Hall (0049) Position Type Regular Scheduled Hours 40 Shift First Shift Responsibilities Assist in creating training materials and troubleshooting, setting up, and maintaining instructional technology systems and equipment. Supervise 2–4 student employees who assist with these tasks. Work with faculty and staff to support instructional technology needs, including recommending and installing digital tools, classroom technologies, and designing instructional spaces. Guide the use of approved instructional applications and assist with implementation as needed. Evaluate and select high‑quality software, curricular tools, and educational applications, both existing and new, coordinating security, privacy, and accessibility reviews with university partners. Support the evaluation and adoption of instructional software tools by assisting with documentation, coordination, and required university review processes (e.g., security, privacy, accessibility). Assist faculty, staff, and guests in training on presentation and instructional technologies and presentations. Serve as the primary contact for outside vendors or OTDI and as a day‑to‑day point of contact between the college and OTDI for operational technology support needs. Coordinate with OTDI staff on routine support activities, including issue resolution and system updates, and bring complicated issues to the Assistant Dean for Information Services for direction. Assist in implementing and developing changes to hardware and software by supporting communication efforts, tracking timelines, and setting goals and objectives related to IT at the college. Provide support for digital examinations (via Exam4, CLIO, and Moritz‑specific applications), including setup, troubleshooting, and coordination during critical exam periods. Participate in user groups and meetings to stay informed of best practices and university‑wide technology updates. Assist with setting goals and objectives related to IT at the college; suggest methods for improving customer service by assessing needs and identifying strategies to meet those needs. Support the college’s digital accessibility efforts in coordination with the Digital Accessibility Coordinator, attending regular digital accessibility meetings, reporting updates, facilitating review and exception processes for tools, creating and tracking ADA documentation, and serving as an advisor on accessibility issues in teaching. Assist with college‑level IT security activities by participating in meetings and supporting required documentation and compliance tasks, working with leadership, OTDI, and the college’s Assistant Dean for Information Services to track and complete assigned security‑related responsibilities. Qualifications Minimum Education — 2‑Year College Degree or equivalent. Desired Education — Bachelor’s Degree or equivalent. Required Qualifications — Experience working with educational technology and instructional technology; demonstrated ability to work collaboratively, set priorities, manage multiple projects, and strong attention to detail, verbal, written & interpersonal communication skills. Desired Qualifications — Demonstrated interest in and familiarity with IT security and Digital Accessibility standards and strategies. Must be able to lift up to 70 lbs. EEO Statement The university is an equal‑opportunity employer, including veterans and disability. #J-18808-Ljbffr The Ohio State University