Dispensary Associate

Job Description

Job Description

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People first. Purpose driven. Always growing.

If you're passionate about helping others, delivering exceptional service, and building a career where you can truly make an impact, we'd love to have you on our team.

Ready to spread your wings and join the #PeacockFlock?

Since our founding, we have expanded our cultivation, processing, and dispensary operations to serve patients throughout Pennsylvania, including locations in Pittsburgh, Uniontown, Williamsport, Shamokin Dam, State College, Hanover, Mechanicsburg, Annville, and New Stanton. Rooted in Western Pennsylvania, Maitri remains dedicated to supporting local communities by providing compassionate care, reliable access to medical cannabis, and responsible patient education.

We believe in listening to our patients, engaging with our communities, and continuously evolving to meet the needs of Pennsylvania's medical marijuana program. Through regional outreach, patient-focused service, and a commitment to excellence, we strive to make a positive impact every day.

Benefits Package:

• Health/Vision/Dental insurance coverage with HSA contribution plans
• Employee Assistance Program (EAP)
• 401K with 1% Match
• Company-sponsored short- and long-term disability insurance
• Employee discounts
• Paid time off (PTO)
• Paid Holidays
• Paid sick time

Summary: The Dispensary Associate is responsible for providing exceptional patient customer service, educating customers on medical marijuana products, and ensuring accurate and compliant sales transactions. This role supports daily dispensary operations while maintaining a clean, secure environment. Reporting to the Assistant General Manager and General Manager, the associate plays a key role in delivering a professional, efficient, and regulation-compliant dispensary experience.

Requirements

The Dispensary Associate is cross-trained across all core operational functions, including Patient Intake, Patient Advisor responsibilities, Fulfillment, Patient Services, Sales Floor operations, and Surveillance, in order to support efficient and compliant dispensary operations.

• Patient Intake: Greet and register patients, caregivers, and visitors, ensuring that only authorized individuals are permitted entry into the facility. Utilize the state-mandated tracking system to log patient visits, verify purchase limits, and prevent diversion. Maintain an organized, professional, and clutter-free check-in area and lobby. Communicate patient movement and status to team members through internal communication systems.
• Patient Advisor: Process patient transactions accurately while adhering to all cash-handling procedures and documentation requirements. Review orders with patients to ensure accuracy and regulatory compliance using the state-mandated point-of-sale system.
• Fulfillment: Accurately fulfill orders placed through the online ordering platform and ensure all products are properly scanned into the state tracking system. Respond to patient phone inquiries regarding product availability, order status, and order modifications. Maintain an organized, compliant, and secure fulfillment area.
• Patient Service: Answer incoming calls and assist patients with order placement, general inquiries, and education. Maintain comprehensive knowledge of medical marijuana products to provide guidance on methods of use and product effectiveness.
• Sales Floor: Support patient wayfinding by directing individuals to the Pharmacist, order pick-up areas, payment stations, and other designated areas. Provide education on available products and accessories as appropriate.
• Surveillance: Monitor surveillance systems and the facility for unlawful, suspicious, or unsafe activity. Conduct regular inspections of the premises to promote a safe and secure environment.
• Housekeeping: Support the cleanliness and organization of the facility in accordance with company policies and regulatory standards.
• Other Duties: Perform additional duties as assigned to support efficient, compliant, and patient-focused operations.

Position Requirements:

• Flexible schedule availability including nights, weekends and holidays  
• Excellent verbal and written communication skills
• Ability to thrive in a collaborative, team-oriented environment
• Must be at least 18 years of age
• High School Diploma or GED required.
• Ability to pass state and federal criminal background checks
• Basic math skills and comfort handling cash and transactions
• Proficiency with technology and ability to learn new systems quickly

Physical and Environmental Requirements:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

• Ability to lift, push, and pull 35 pounds  
• Ability to sit, squat, bend, and kneel repetitively throughout a workday  
• Ability to stand for extended periods of time  
• Extended computer usage
• Work environments that include exposure to, but not limited to fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.
• Comfortable working in an environment with constant video surveillance

Management reserves the right to assign other job duties as necessary, with or without notice. Please note this job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. 

Diversity and Inclusion:

We are an equal opportunity employer that does not discriminate based on race, creed, color, national origin, ancestry, age, marital status, sexual orientation, genetic information, pregnancy, sex, gender identity or expression, disability, or because of the liability for service in the armed forces of the United States or the nationality of any individual, or any other characteristic protected by applicable federal, state, or local laws.  ​

Maitri is an Equal Opportunity Employer. Maitri does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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