Front Desk Staff - Part Time, Weekends (4pm-12am & 12am- 8am)

General Description The Front Desk Staff Person oversees the flow of tenants and visitors entering and leaving the facility and monitors the property through the use of security and surveillance systems, logs, and observation; alerts staff of unusual events. Responsibilities Ensures that clients are safe and secure from internal and external elements. Greets clients and guests. Maintains and updates visitors’ log book. Answers phone and directs calls to appropriate personnel. Answers questions of a general nature; refers others to appropriate personnel for assistance. Continuously monitors the conduct and behavior of residents/clients and guests. Notifies supervisor and Program Manager regarding incidents (follow Crisis Protocol). Monitors cameras and all locked entryways. Assists residents with completing work orders for maintenance. Manages in-house mail/package. Documents daily routine occurrences in staff log. Assists in maintaining the cleanliness and safety of the reception area. Prepares security alerts and incident reports. Conducts periodic walk-through of the building. Attends staff meetings. Utilizes Mandt to deescalate potential crisis and notifies authority for unsafe situations. Documents security alerts and incident reports. Other duties as assigned by the supervisor. Qualifications High school graduate. Minimum 6 to 12 months related experience. Will consider combination of qualifications equal to educational and work experience. Functional knowledge of Microsoft Office (Word, Excel) and Adobe. Ability to operate monitoring and surveillance camera systems. Ability to negotiate and facilitate positive relationships between tenants. Ability to negotiate and maintain positive relationships with co-workers and clients. Advocate for Seneca and Cordell residents. Qualified candidate must be able to work part‑time, weekend shifts from 4 pm‑12 am or 12 am‑8 am. Salary: 18.00 /hr #J-18808-Ljbffr Montgomery County Coalition for the Homeless