Tech Program Manager

Overview You will be part of the Williams-Sonoma Inc Project Management Organization (PMO). The PMO is responsible for designing, building, and delivering key software components of our customer delivery platforms. We are growing the dynamic team and investing in many exciting initiatives that are changing retail and the customer’s shopping experience. We are focused on integrating the purchase and pick-up flow across online and stores, cross-brand shopping and gifting, building augmented reality home design tools and delivering personalized loyalty programs throughout the world. Our goal is to support the organizational vision, bringing our home to yours with the highest quality and service. About the Role As a Tech Program Manager in the Ecommerce PMO, you will be responsible for managing one or more sub-portfolios within the overall Ecommerce portfolio. Your responsibilities include: (i) building the project flight-plan for the year with Product and Delivery leaders; (ii) obtaining weekly project status for active projects from other project managers and escalating issues requiring leadership attention; (iii) tracking and managing spending by projects against the sub-portfolio budget. You will drive large, complex, enterprise-class programs within your home sub-portfolio. This role requires building strong working relationships with senior leaders outside technology. Program health could materially affect WSI results. Program success is defined as ensuring that the company investment delivers outcomes as defined by Leadership, Product Management and Architecture teams. You will work directly with team members and senior leadership, guiding projects with resources who are co-located and responsible for engineering and testing within their feature area. Working with project management and scrum masters, you will help guide, lead, and serve your teams to deliver solutions for customers. As the Program Manager you will guide several projects, ensuring teams stay in communication throughout the program lifecycle. You will influence and coach team members to deliver on time and within budget, driving optimal return on investment. You are responsible for communicating the value of work in progress and the elements needed for risk mitigation and customer success to senior leadership. Responsibilities Drive program roadmaps, working with the business and technology leadership. Bridge the gap between technology delivery decisions and business impact analysis. Understand and manage the link between daily program activities and overall program outcomes. Use strong financial modeling and management skills to transparently demonstrate successful program outcomes. Outline the risk profile with appropriate mitigation plans and stakeholder responsibilities. Own program communications at all levels across Technology and Business stakeholders. Serve in leadership role for Product and/or Engineering on an extended basis as needed for program success. Identify and resolve impediments to the team’s progress, escalating to senior leadership if needed. Manage the teams' velocity and timing while identifying ways to improve velocity, estimation, and quality. Protect the integrity of the teams and their velocity from unnecessary external influences. Coach the team on continually improving communication, process, estimation, quality, and velocity. Care for the team — seek to unlock the energy and potential of the team to be the best it can be. Criteria Bachelor’s or Master’s degree in Business Administration, Computer Science, Engineering, or a related field, or equivalent work experience. 10+ years of experience in business process, software delivery or related field. Demonstrated effective communication at all levels of the organization. Experience managing the delivery of programs with measurable business impact. Solid understanding of what it takes to develop and deliver great software, quickly. Entrepreneurial approach and ability to solve challenges faced by teams. Ability to translate business strategy to delivery with concise communication. Coaching mindset to help teams perform at their best. Proficiency with JIRA, Confluence and Slack. Experience coaching teams to effectively deliver business and technology objectives. Demonstrated leadership in influencing others to choose the right path. Certification or related experience: Scrum (CSM and preferably SAFe), CSP; PMP or equivalent project management certification. This role requires being onsite in the office Monday through Thursday. Culture & Values We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing. People First Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available: A generous discount on all WSI brands A 401(k) plan and other investment opportunities Paid vacations, holidays, and time off to volunteer Health benefits, dental and vision insurance, including same-sex domestic partner benefits Tax-free commuter benefits A wellness program that supports your physical, financial and emotional health In-person and online learning opportunities through WSI University Cross-brand and cross-function career opportunities Resources for self-development Career development workshops, learning programs, and speaker series WSI will not now or in the future commence an immigration case or sponsor an individual for this position (for example, H-1B or other employment-based immigration). This role is not eligible for relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances. The expected starting pay range for this position is $150,000- $170,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities. #J-18808-Ljbffr Pottery Barn