Case Manager-Support Planner

Date posted: December 2, 2025

Pay: $58,000.00 - $60,000.00 per year

Job description:

High quality healthcare programs, services, and PEOPLE LIKE YOU!

21 Years of Services – Helping Others Meet Life’s Challenges.

Built on Trust, Integrity, Respect, and Service to persons with disabilities.

Compensation Package: Introducing Bonus Opportunities!

• Yearly Salary: $60,000
• Exceptional Benefits (Medical - Kaiser, Dental and Vision - Mutual of Omaha, PTO, 401k, FSA, and company paid Short Term Disability & Life and Accidental Death and Dismemberment and a host of other voluntary benefits to select from)
• At Total Care Services, Inc., a non-profit organization, we offer more than just a chance to make a significant impact in our community. As a participant in the Public Service Loan Forgiveness (PSLF) Program, joining our team means you're also eligible to apply for loan forgiveness, empowering you to serve with financial peace of mind.
• Must be a licensed driver with reliable transportation, valid insurance, and a safe driving record.

Total Care Services, Inc. provides Supports Planning services across the state of Maryland. We help our clients access Medicaid and non-Medicaid home and community-based services (HCBS). These services are administered by the Maryland Department of Health, Office of Long-Term Services and Supports. As a Supports Planner you help identify, access, and coordinate services and supports to maintain their health, safety, and independence. You will also help with waiver eligibility determination and maintenance.

Requirements

• Minimum of 21 years of age
• MUST have Masters or Bachelors degree in Human services field.
• Must be a licensed driver and have own transportation with valid insurance.
• Must be a U.S. citizen or alien who is lawfully authorized to work in the United States
• Must have computer skills and know how to perform tasks utilizing Microsoft Word, and MS Excel.
• Must have excellent oral and written communication skills.

What You Do:

At TCS, we strive to empower people of different abilities to live and thrive in their own homes and community. Supports Planner helps identify, access, and coordinate services and support to maintain our client’s health, safety, and independence.

Supports Planner will:

• Get to know client
• Be an advocate
• Provide information about services and supports in client community
• Help client understand their options
• Help client develop a plan of service
• Help client realize their goals
• Help client find providers
• Make arrangements for delivery of services and supports
• Monitor client services to make sure they are getting the support they need
• Help resolve any issues that may occur

Total Care Services, Inc. does not permit dual employment. Dual employment is defined as outside employment with another entity in which responsibilities require fulfillment during the same hours as the employee’s responsibilities to Total Care Services, Inc. If I become employed at Total Care Services, Inc., I understand and acknowledge that I may not start or maintain outside employment now or in the future, with another entity in which responsibilities require fulfillment during the same hours that I am fulfilling my Total Care Services, Inc. responsibilities.

Work Environment: This is a hybrid position - work from your home office* with local community visits.

* Provided with a laptop, printer, and cell phone

Work Schedule: 8:00am- 5:00pm, Monday through Friday (flexible as needed)

Job Type: Full-time

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Loan forgiveness
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: On the road

Total Care Services, Inc. is committed to equal employment opportunity and to compliance with federal, state, and local laws governing non-discrimination. Total Care Services, Inc. is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.