IT Support Specialist - Level 2 (Cranston, RI)
Korn Ferry
The IT Support Specialist - Level 2 is responsible for providing advanced technical support to end-users across hardware, software, networking, and system issues. This role handles escalated support tickets and contributes to maintaining and improving IT systems. The Level 2 Specialist serves as a key escalation point between Level 1 support and senior technical staff or system administrators. Key Responsibilities Provide second-level technical support for hardware, software, and networking issues. Troubleshoot and resolve complex issues related to operating systems, application software, and network connectivity. Assist in maintaining IT documentation, including troubleshooting procedures, installation instructions, and user guides. Collaborate with IT team members to improve processes and enhance overall service quality. Assist with network troubleshooting, VPN support, and Wi‑Fi connectivity issues. Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications. Document resolutions and contribute to the internal knowledge base. Provide guidance and mentorship to Level 1 and Help Desk teams. Stay updated with emerging technologies and advancements in IT support. Qualifications Education: Associate’s degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred. Experience: Minimum of 3 years of experience in IT support or a related technical role. Skills: Strong knowledge of Microsoft 365 Suite and Azure Services. Proficiency in Entra administration and troubleshooting. Experience with AWS cloud services, Identity Management, and Firewalls. Knowledge of network infrastructure (HP/Aruba, Cisco, SonicWall, Unifi). Excellent problem‑solving and communication skills. Ability to work independently and in a team‑oriented environment. Preferred Qualifications IT certifications (e.g., CompTIA Security+, Network+, Firewall Certifications, Microsoft Certified, CCNA, AWS Certified, SonicWALL Network Security Administrator, Jamf). Proficient with remote support tools and systems. #J-18808-Ljbffr Korn Ferry
- Korn Ferry is looking for an IT Support Specialist - Level 2 in Portland, Oregon. This role involves providing advanced technical support to end-users, handling escalated tickets, and improving IT systems. The ideal candidate will possess strong skills in Microsoft 365...Level 2
- ...learn how you could help make great things possible not only in your community, but around the world. In the role of IT Support Specialist, we'll count on you to: Apply technology to address business needs and constraints Assist staff to achieve...SuggestedWork experience placementWork at officeLocal areaMonday to FridayShift work
HDR
Portland, OR5 days ago - ...Job Description Overview: We are seeking a skilled IT Support Specialist to join our team on a full-time, temporary basis. This individual... ...initiatives, including documentation and evidence gathering for SOC 2 audits Collaborate with internal teams to ensure...SuggestedFull timeTemporary work
Insight Global
Portland, OR1 day ago - ...IT Support Specialist Location: Quincy, MA Type of role: Contract to Hire Keys: Upgrading Windows machines to 25H2 that may be stuck and have not upgraded automatically (partition size issues, etc.) Security vulnerability patching Application upgrades...SuggestedContract workLocal area
E-Solutions
Clackamas, OR1 day ago - ...About the job IT Support Specialist Position: IT Support Specialist Company Overview:... ...Technology, or related field - Minimum of 2 years of experience in IT support or a... ...now to join our team as an IT Support Specialist and take your career to the next level.SuggestedFull timeContract workWork at office
Arena Staffing
Portland, OR2 days ago - ...Team, you play a key role in the front-line support of information technology throughout the... ...In this role a typical day is comprised of IT case resolution via ticketing system,... ...Networking and troubleshooting. Provide 1st-level support including installing and upgrading...Work at officeRemote work
CAPITALSEABOARD
Portland, OR5 days ago $50k - $65k
...Job Opening IT SYSTEMS SUPPORT Specialist – TIER 1 Apply To Position Use My Indeed Resume Apply... ...Support Specialist is an entry-to-junior-level role focused on frontline technical... ..., with clear growth paths to Tier 2 and Tier 3. Key Responsibilities...Work at officeLocal areaedgefi
Vancouver, WA5 days ago- ...Job Title: IT Support Specialist Worksite location: Remote Canada (Vancouver Metro) 123 Main Street Vancouver , British Columbia V5... ...As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software, access, and...Remote work
iFlow Inc
Vancouver, WA2 days ago $56.16k
...diploma or equivalent. Prior experience in IT support, help desk, desktop support, or a... ...issues clearly to employees with varying levels of technical knowledge. Strong organization... ...smoothly, and our Onsite IT Support Specialist helps ensure our employees have the...Hourly payFull timeWork at officeRemote workRelocationFlexible hoursRegenerative Orthopedic Center, LLC
Tualatin, OR5 days ago- VigorCare Pediatric Services seeks an experienced IT Support Analyst to ensure smooth operation of IT systems and provide exceptional service to staff. You will troubleshoot hardware, software, and network issues, install and maintain systems, and manage user accounts...
- HDR is seeking an IT Support Specialist to help address business needs with technology and deliver high-quality user support across the organization. You will work on-site with staff, diagnosing hardware, software, and network issues while contributing to enterprise IT...
- HDR, Inc. is seeking an IT Support Specialist in Portland, OR to apply technology to address business needs and support staff across the enterprise. You will diagnose hardware, software and operator problems and provide advanced troubleshooting while delivering excellent...Full timeShift work
$25 - $32 per hour
Location: Vancouver, WA Pay: $25-$32 per hour The Management Group is hiring an IT Support Specialist to provide remote and on‑site technical support for employees across our corporate office, branch offices, and property locations. This is a strong opportunity for someone...Hourly payWork at officeRemote work- HDR is seeking an IT Support Specialist in Portland, OR to join our employee-owners. You’ll apply technology to address business needs, assist staff with computing resources, and deliver proactive, friendly support across the organization to minimize downtime and maximize...Work at office
- NW Preferred Federal Credit Union is seeking a Technical Support Specialist to provide frontline IT support at our Portland branch. You will troubleshoot hardware, software, networking, and mobile devices, document resolutions, and support enterprise services such as email...Work at office
- CBTS is seeking a Desktop Support / Logistics Specialist in Portland, on-site for a 7‑month engagement. You will provide frontline IT support for desktops, laptops, printers, and peripherals, while coordinating procurement and asset tracking to ensure smooth operations....
- ...IT Helpdesk Technician IT Helpdesk Technician Milwaukie, OR Full-Time | On-Site | Supporting Greater Portland Area Are you a self-motivated IT professional looking for... ...you will be responsible for handling Level 1 and Level 2 IT support requests, troubleshooting...Level 2Hourly payFull timeTemporary workWork at officeRemote work
- ...L2 Desktop Support Engineer Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents... ...produce tickets for any issue they observe. Level 2 generally handles break/fix, configuration issues,...Level 2Remote workWeekend work
JConnect Infotech
Portland, OR2 days ago - ...growing team today! We are looking for an IT Specialist to be located in Vancouver, WA The... ..., analyzing, maintaining and supporting Knife River point-of-sales systems; configure... ...- Must possess and exhibit the highest level of moral and ethical standards at all times...Full timeWork at officeLocal areaRemote workFlexible hours
Knife River
Vancouver, WA4 days ago - ...partnered with an Oregon-based IT Consulting Firm that is experiencing... ...for a full-time IT Network Specialist . We are looking for a proficient builder -a high-level IT professional who doesn't... ...decommissioning. Business Operations Support: Conduct research for new...Full timePart timeLocal areaImmediate start
Gulfstream Staffing, Inc.
Portland, OR1 day ago - Meriplex is seeking a Systems Administrator to provide second-tier support within the Technical Assistance Center in Lake Oswego, Oregon. This role involves resolving Level 2 end-user issues and delivering top-notch customer service. Responsibilities include advanced user...Level 2
$75.4k
...speak with you! Gradient is seeking an IT Specialist to join our team! In this hands-on role... ...business hours (occasional after-hours support as needed) Benefits : Medical, Dental... ...for people with different levels of technical comfort. You’re comfortable...Remote workMonday to FridayGradient Inc
Clackamas, OR12 days ago- ...Administrator acts as the second tier of support for Meriplex’s Technical Assistance Center... ...within the TAC’s ticketing system to resolve Level 2 end user issues. The Systems... ...range of end-users and customer internal IT departments. Ability to effectively set expectations...Level 2
- Gradient is seeking an IT Specialist to join our team in Clackamas, OR. This hands‑on role keeps people connected, secure, and productive... ...tackling workstation, account, and phone issues onsite while supporting the remote Systems Administrator. The ideal candidate has 3+...Remote work
- Knife River Corporation in Vancouver, WA is seeking an IT Specialist to support Windows servers, AD, and POS systems. You will configure workstations, patch IT equipment, and travel to company locations for implementation and support. The role requires problem-solving...
- The Portland Oregon- National Guard is seeking a part-time Information Technology Specialist. In this role, you will maintain and troubleshoot systems that support the Army’s logistics and classified data. You will also build firewalls and the programs that Guard Soldiers...Part timeRelocation package
- A leading IT support company is seeking a Help Desk Specialist in Portland, Oregon. This role involves providing top-level customer IT support, both remotely and on-site. Responsibilities include troubleshooting and resolving customer inquiries, imaging laptops and desktops...Remote jobWork at office
- ...backbone of America’s water infrastructure. It’s work you can be proud of—and an... ...installation, configuration, maintenance, and support of the Company's server infrastructure, operating... .... SECONDARY RESPONSIBILITIES: Provide Level 2 support by assisting the Help Desk with...Level 2InternshipWork at officeLong distanceAfternoon shift
- ...Type : Full Time, Hourly, Non-Exempt The IT Infrastructure Technician II is an experienced... ...technician responsible for executing and supporting all stages of the infrastructure lifecycle... ...) Support & Coordination Provide Tier 1-2 support for servers and network devices...Hourly payFull timeFor subcontractorShift work
$77k - $202k
...client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business... ...knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:Respond effectively to the diverse...Full timeH1b
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