IT Support Specialist - Level 2 (Cranston, RI)
Korn Ferry
The IT Support Specialist - Level 2 is responsible for providing advanced technical support to end-users across hardware, software, networking, and system issues. This role handles escalated support tickets and contributes to maintaining and improving IT systems. The Level 2 Specialist serves as a key escalation point between Level 1 support and senior technical staff or system administrators. Key Responsibilities Provide second-level technical support for hardware, software, and networking issues. Troubleshoot and resolve complex issues related to operating systems, application software, and network connectivity. Assist in maintaining IT documentation, including troubleshooting procedures, installation instructions, and user guides. Collaborate with IT team members to improve processes and enhance overall service quality. Assist with network troubleshooting, VPN support, and Wi‑Fi connectivity issues. Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications. Document resolutions and contribute to the internal knowledge base. Provide guidance and mentorship to Level 1 and Help Desk teams. Stay updated with emerging technologies and advancements in IT support. Qualifications Education: Associate’s degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred. Experience: Minimum of 3 years of experience in IT support or a related technical role. Skills: Strong knowledge of Microsoft 365 Suite and Azure Services. Proficiency in Entra administration and troubleshooting. Experience with AWS cloud services, Identity Management, and Firewalls. Knowledge of network infrastructure (HP/Aruba, Cisco, SonicWall, Unifi). Excellent problem‑solving and communication skills. Ability to work independently and in a team‑oriented environment. Preferred Qualifications IT certifications (e.g., CompTIA Security+, Network+, Firewall Certifications, Microsoft Certified, CCNA, AWS Certified, SonicWALL Network Security Administrator, Jamf). Proficient with remote support tools and systems. #J-18808-Ljbffr Korn Ferry
- ...The IT Support Specialist - Level 2 is responsible for providing advanced technical support to end-users across hardware, software, networking, and system issues. This role handles escalated support tickets and contributes to maintaining and improving IT systems. The...Level 2Remote work
Korn Ferry
Portland, OR3 days ago $25 - $32 per hour
...Job Description Job Description IT Support Specialist Location: Vancouver, WA Pay: $25–$32 per hour The Management Group is hiring an IT Support Specialist to provide remote and on-site technical support for employees across our corporate office, branch...SuggestedHourly payWork at officeRemote workThe Management Group, Inc
Vancouver, WA17 days ago- ...Information Technology Professional (IT/CTN/IS) Category /... ...Technician Networks, and Intelligence Specialists keep the Fleet connected,... ...communication systems that support naval operations; as a Cryptologic... ...at the Secret or Top Secret level depending on the billet. Education...SuggestedApprenticeshipWorldwideShift work
US Navy
Portland, OR2 days ago - ...change makers! POSITION SUMMARY The IT Support Specialist is responsible for the day-to-day... ...supporting compliance with HIPAA and 42 CFR Part 2 regulations and ensuring the security... ...Hold vendors accountable to service level agreements (SLAs), timelines, and quality...Suggested
Recovery Works NW
Portland, OR20 days ago $50k - $60k
...Job Opening IT SYSTEMS SUPPORT Specialist – TIER 1 (In-person position) Job Description About Us... ...Support Specialist is an entry-to-junior-level role focused on frontline technical... ..., with clear growth paths to Tier 2 and Tier 3. Key Responsibilities...SuggestedFull timeWork at officeLocal areaedgefi
Vancouver, WA13 days ago- ...Job Description Overview We are seeking a skilled IT Support Specialist to join our team on a full-time, temporary basis. This individual will... ...initiatives, including documentation and evidence gathering for SOC 2 audits Collaborate with internal teams to ensure consistent...Full timeTemporary work
Insight Global
Portland, OR1 day ago $60k - $68k
...team enjoys autonomy and institutional support so they can put their focus where it should... ...require travel to local offices. The IT Support Specialist will answer tickets and provide real-... ...and Responsibilities Provide first-level support to end-users for hardware, software...Full timePrivate practiceWork at officeLocal areaRemote workHeadlight
Portland, OR3 days ago- ...impacts the guest experience. As an IT Operations Analyst, you'll lead support and optimization of critical systems... ...looking to take amenities to the next level. Our team of forward-thinkers look... ...technology, business, or related field. 2-4 years of progressively...Work at office
- Headlight.Health is seeking an IT Support Specialist to provide technical support for NextGen EHR, Office 365, and other software. The role primarily allows remote work but requires occasional travel to local offices in Portland, Oregon. As part of the team, you will troubleshoot...Remote jobWork at officeLocal area
- Responsibilities Provide first-level support to end-users for hardware, software, and network... ...escalating issues as needed. Collaborate with IT team members to implement and maintain... ...Proven experience as an IT Support Specialist or similar role. Strong knowledge of Windows...Work at office
$55k - $65k
...Injuries, Illness, Primary Care and Wellness. A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision... ...Summary We are currently seeking an innovative and experienced IT Support professional who is self-motivated, has good...Full timeWork at officeLocal areaRemote workWork from homeWeekend workWeekday work$23 - $30 per hour
...re seeking a friendly, customer-focused IT Support Specialist to join our IT team and provide timely,... .... The IT Support Specialist is an entry-level, on-site service desk role responsible for... ...What You Bring Experience: Minimum of 1-2 years of experience providing...Hourly payWork at officeRemote work- The Management Group, Inc. is seeking an IT Support Specialist to provide remote and on-site technical help for employees across our offices and... ...delivering friendly, clear support. The ideal candidate has 1-2 years of help desk experience, proficiency with Windows and...Remote job
- ...further to learn how you could help make great things possible not only in your community, but around the world. In the role of IT Support Specialist, we'll count on you to: Apply technology to address business needs and constraints Assist staff to achieve efficient and...Full timeWork experience placementWork at officeLocal areaMonday to FridayShift work
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The EDH Global
Portland, OR1 day ago - Native American Rehabilitation Association of the Northwest, Inc. (NARA) seeks a Helpdesk Specialist to provide Tier 1 IT support across multiple locations. You will troubleshoot hardware, software, network, MS 365, printers, and healthcare tech, log issues, and maintain...Full timeLocal area
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GrabJobs
Portland, OR1 day ago $77k - $202k
...client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business... ...knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:Respond effectively to the diverse...Full timeH1b$75k - $90k
...more tools. We want businesses to see IT and security not as a cost, but as a smart... ...The Network Administrator is a mid-level role focused on designing, implementing... ...incidents escalated from Tier 1, Tier 2, and Tier 3 support, diagnosing and resolving issues that others...Full timeWork at officeLocal areaRemote workedgefi
Vancouver, WA5 days ago- ...in Tigard, Oregon, this role reports to the Director of IT and plays a key role in supporting the technology infrastructure that keeps our business connected... .... ~ Ability to speak, read, and write English at the level necessary to successfully perform assigned...
Consolidated Supply Co.
Portland, OR25 days ago $19 - $25 per hour
...manage the site locations ticketing system and resolve technical support issues promptly and professionally. We communicate clearly and... ...new equipment purchases. Company: We are EduTech Group, a leading IT services provider supporting K-12 education across local school...Hourly payFull timeWork at officeLocal areaFlexible hoursAfternoon shiftEdutech Group
Portland, OR4 days ago$20 - $25 per hour
...Zones LLC.Company Overview:When it comes to IT solution providers, there are a lot of... ..., and utilizing the highest certification levels from key partners, including Microsoft, Apple... ...Hours: 8 am - 5 pm local time The Desktop Support Engineer (L1) provides first-level...Work at officeLocal area$25 - $27 per hour
...dedicated to helping children and families build brighter futures. We are seeking a dependable, customer-focused IT Technician to provide on-site technical support across our campuses in Portland and Corvallis. This role is ideal for someone who enjoys solving technical...Hourly payFull timeWork at officeLocal areaTrillium Family Services
Portland, OR10 days ago$25.43 - $36.34 per hour
...an employee to work on-site with our client. This Engineering Support Specialist will ensure project materials are ordered, available, and... ...engineering or a closely‑related technical field is desired. This is a Level 2 position: 5 years of engineering operations experience,...Level 2Full timeContract workTemporary workFor contractorsImmediate start$34.93 - $40.93 per hour
Join AZAD as an Engineering Support Specialist and provide materials coordination and support to the... ...both internal and external. This is a 2 year plus consultant position with high... ...technical field is desired. This is a Level 2 position: 5 years of engineering operations...Level 2Hourly payFull timeContract workFor contractorsWork at officeLocal areaFlexible hours- ...This Is Not Your Average Tech Job Are you a hands‑on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks...Hourly payFor contractorsImmediate startFlexible hours
Hardy Industries Inc
Happy Valley, OR4 days ago $80k - $90k
...Office, Portland, OR, US 1 Attachments 2 days ago Requisition ID: 1876 Salary Range... ...skilled Network Administrator to join our IT team at our administrative headquarters in... ...Portland! The Network Administrator supports, maintains and monitors IT network infrastructure...Work at officeRelocation packageWeekend work$40 - $55 per hour
...onsite engagement in Vancouver, WA. This role will provide hands‑on support for the organization's network infrastructure, server... ...and end‑user connectivity. The ideal candidate is an experienced IT professional who can quickly assess, troubleshoot, and maintain...Hourly payContract workFor contractorsImmediate startRemote work
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