IT Support Specialist - Level 2 (Cranston, RI)
Korn Ferry
The IT Support Specialist - Level 2 is responsible for providing advanced technical support to end-users across hardware, software, networking, and system issues. This role handles escalated support tickets and contributes to maintaining and improving IT systems. The Level 2 Specialist serves as a key escalation point between Level 1 support and senior technical staff or system administrators. Key Responsibilities Provide second-level technical support for hardware, software, and networking issues. Troubleshoot and resolve complex issues related to operating systems, application software, and network connectivity. Assist in maintaining IT documentation, including troubleshooting procedures, installation instructions, and user guides. Collaborate with IT team members to improve processes and enhance overall service quality. Assist with network troubleshooting, VPN support, and Wi‑Fi connectivity issues. Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications. Document resolutions and contribute to the internal knowledge base. Provide guidance and mentorship to Level 1 and Help Desk teams. Stay updated with emerging technologies and advancements in IT support. Qualifications Education: Associate’s degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred. Experience: Minimum of 3 years of experience in IT support or a related technical role. Skills: Strong knowledge of Microsoft 365 Suite and Azure Services. Proficiency in Entra administration and troubleshooting. Experience with AWS cloud services, Identity Management, and Firewalls. Knowledge of network infrastructure (HP/Aruba, Cisco, SonicWall, Unifi). Excellent problem‑solving and communication skills. Ability to work independently and in a team‑oriented environment. Preferred Qualifications IT certifications (e.g., CompTIA Security+, Network+, Firewall Certifications, Microsoft Certified, CCNA, AWS Certified, SonicWALL Network Security Administrator, Jamf). Proficient with remote support tools and systems. #J-18808-Ljbffr Korn Ferry
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HDR
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Chefs’ Warehouse
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Portland, OR1 day ago $26 - $28 per hour
Salary: USD26 - USD28 per hour IT Support Specialist (3rd Shift) Position Type: Contract-to-Hire Pay Rate: $26.00 - $28.00/hour Shift: 11:0... ...Information This contract-to-hire opportunity is ideal for an entry-level to mid-level IT professional seeking hands‑on technical...SuggestedHourly payContract workRemote workShift workNight shift- ...businesses find the right talent to support their growth and success.... ...are seeking an experienced IT Support Specialist to join our team on a full-... ...or related field Minimum of 2 years of experience in IT support... ...take your career to the next level. #J-18808-Ljbffr Arena...SuggestedFull timeContract workWork at office
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Beaverton, OR12 days ago $34.93 - $40.93 per hour
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Hardy Industries Inc
Lake Oswego, OR2 days ago - ...year of experience, a valid driver’s license, and reliable transportation. The position offers hourly pay as a 1099 contractor with travel pay inclusive. Enjoy flexible schedules and opportunities for advancement within a supportive team environment. #J-18808-Ljbffr...Hourly payFor contractorsFlexible hours
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Tualatin, OR3 days ago - ...laptops, tablets, and printers. • Provide support to client-identified VIPs • Responds to... ...established customer service satisfaction levels and other operational/customer service... ...school certification or the equivalent of 2-4 years of relevant experience Certifications...
The Judge Group
Vancouver, WA7 days ago - ...HARDY INDUSTRIES is seeking skilled technicians for hands-on I.T. and Telecom support roles across Oregon. This position involves a variety of tasks such as OS installations, structured cabling, and maintaining professionalism in diverse environments. Candidates should...For contractorsFlexible hours
Hardy Industries Inc
Tigard, OR3 days ago - ...HARDY INDUSTRIES seeks skilled technicians in Portland to support I.T. and Telecom work beyond basic helpdesk tasks. Responsibilities include... ..., travel pay, and exposure to new technologies while maintaining a high level of professionalism with clients. #J-18808-Ljbffr...Flexible hours
Hardy Industries Inc
Portland, OR3 days ago - Job Overview Join AZAD Technology Partners as a Network Administrator and support the Network Administration organization, within the Infrastructure Services organization at the facility's Headquarters in Portland, OR, Vancouver, WA or field locations. This position will...Local areaRemote work
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A3 Solutions
Vancouver, WA3 days ago - Network AdministratorSets up, configures, and supports internal or external networks. Develops and maintains all systems, applications... ...on complex projects and is considered to be the top level contributor or specialist.· Previous cabling experience and the ability to...
- Cascade Management, Inc. is seeking an IT Support Tech I to install, maintain, test and repair systems and networks at our Tigard corporate office. The role provides first-level end-user support and training, handling incidents and basic IT issues for staff. Qualifications...Work at office
$20 - $23 per hour
...Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote... ...software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving...Full timeWork experience placementWork at officeLocal areaRemote workAll shiftsShift workAfternoon shift$57.18k - $86.53k
...Position Title: Information System Specialist 3 (IT Call Center Technician) – Multiple Positions... ...protect public health and safety while supporting responsible businesses and providing... ...testing, application deployment and Tiers 1 & 2 end-user support for externally facing...Ongoing contractFull timeContract workWork at officeLocal areaRemote workRelocationFlexible hours- ...Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries -... ..., software, hardware, peripherals, and entry‑level server support. Provide customer support both onsite...Work at officeLocal areaRemote work
The 20 MSP
Portland, OR4 days ago - ...Vincent in Portland, OR Seattle Area: 4 openings - 100% onsite supporting Providence Mount St. Vincent in West Seattle and Providence Mill... ...and vertical rack-mounted cable managers Hospital or healthcare IT experience Cisco switch or wireless infrastructure exposure...Full timeContract work
$22 per hour
...environment where people are supported, challenged to grow, and empowered... ...12 company-paid holidays plus 2 floating holidays each year... ...to perform this job. Level I Experience working with... ...experience as a Certified Peer Support Specialist. Demonstrated experience...Level 2Hourly payWork at officeFlexible hoursShift workNight shiftAfternoon shiftThree Rivers Therapy, LLC
Vancouver, WA28 days ago- A leading technology services company is seeking a Dynamic PC Support specialist in Portland, Oregon. This role involves providing customer support for various client products and performing troubleshooting activities for desktops and laptops. Candidates should possess...Worldwide
$22.32 - $31.9 per hour
...to grow with an organization that values each team member's contributions, we invite you to consider joining us as an Imaging Support Specialist . Responsibilities Perform a variety of clerical, computer information systems, and support functions, including processing...Legacy Health
Vancouver, WA4 days ago- ...Job Description Job Description Responsibilities: Provide onsite support for IT equipment including POS systems, desktops, printers, access points, and network devices Troubleshoot and resolve hardware, software, and network issues Perform installations,...Remote workDay shift
A3 Staffing Solutions
Vancouver, WA3 days ago $17 - $20 per hour
...Essential Functions and Responsibilities The IT Support Tech I under direct supervision, installs,... ...support IT initiatives and provide first-level technical information systems support to... ...for department users and/or the clients. 2. Manage, resolve and track Help Desk user...Level 2Full timeTemporary workWork at officeRemote workMonday to FridayFlexible hours
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