Salesforce System Administrator / Business Support

Tekwissen

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation, information technology and services

Position: Salesforce System Administrator / Business Support

Location: Woodland Hills , CA

Duration: 6+ Months

Job Type: Temporary Assignment

Work Type: Hybrid

Job Description:

Experience :

8+ years of experience in Salesforce Administration, user support, or business support roles.

Role Overview :

We are looking for a Salesforce System Administrator / Business Support professional with strong communication and user support experience.
The role is focused on enabling business users, providing day-to-day Salesforce support, and ensuring smooth system operations while acting as a bridge between business stakeholders and technical teams.

Key Responsibilities:

User Support & Business Enablement Act as the primary point of contact for business users for Salesforce-related queries and issues.
Provide timely support, troubleshooting, and resolution for user requests.
Guide users on system functionality and best practices to improve adoption.
Communication & Stakeholder Management Engage effectively with business stakeholders to understand requirements and challenges.
Communicate updates, issue status, and resolutions clearly to users and leadership teams.
Ensure high-quality user experience through proactive communication and support.
System Administration & Maintenance Manage user access, roles, profiles, and security settings in Salesforce.
Perform routine system administration tasks including data updates, validations, and monitoring.
Maintain data quality, system integrity, and compliance with internal standards.
Issue Management & Support Operations Resolve user issues through structured ticketing systems and support workflows.
Escalate complex issues to technical teams as required.
Track and maintain logs of issues, resolutions, and improvements.
Training & Documentation Develop user guides, FAQs, and training materials to support business users.
Conduct onboarding sessions and periodic training for new and existing users.
Continuous Improvement Identify recurring issues and recommend process/system improvements.
Support enhancements and system changes based on business needs. Contribute to improving overall user experience and system efficiency.

Required Skills & Qualifications:

Strong experience in Salesforce Administration or user support roles.
Excellent communication and stakeholder management skills (critical).
Proven ability to handle business user support and issue resolution.
Good understanding of Salesforce platform (Sales Cloud/Service Cloud preferred).
Experience with ticketing/support systems and incident management.
Strong problem-solving and analytical skills.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Apply

Vacancy posted 2 days ago

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