Creative Operations Project Manager

Role Purpose The Creative Operations Project Manager at Thermacell is accountable for enabling the company’s go-to-market engine by ensuring creative work across packaging, POS, campaigns, and commercial assets moves from request to execution with clarity, rigor, and discipline. This role owns the end-to-end workflow and execution framework for creative work in a highly regulated, seasonal, consumer products environment. They serve as the central point of coordination for creative intake, prioritization, timelines, and resourcing, ensuring work is aligned to Thermacell’s commercial roadmap, brand standards, and regulatory requirements. Acting as the operational connective tissue between Marketing, Sales, Operations, Regulatory, and external partners, the Creative Operations Manager reduces ambiguity around ownership, prevents rework, and ensures creative deliverables are delivered on time, in alignment with established brand standards, and ready for production and retail execution. This role brings an evolution of centralized structure where work has historically been fragmented across teams. This position plays a critical role in scaling Thermacell’s creative output without sacrificing accuracy, speed, or quality. Essential Functions and Responsibilities Manage and continuously improve the lifecycle of creative projects from intake through final delivery, serving as the single source of truth for timelines, status, and execution. Intake, prioritization and capacity planning: manage creative demand by standardizing intake, prioritizing work against business needs, and aligning resources to timelines and capacity. Resource and vendor coordination: coordinate internal creative resources and external agencies to ensure balanced workloads, clear expectations, and on‑time delivery. Project management and scheduling: define and manage project plans, milestones, review stages, and approvals for campaigns, packaging, POS, and commercial assets. Cross‑functional stakeholder partnership: act as the primary Marketing liaison between Creative, Sales, Operations, Regulatory, and leadership to reduce friction, resolve conflicts, and drive clarity. Budget tracking and performance metrics: track project costs and invoices and report on operational metrics such as volume, velocity, and efficiency. Tools and systems ownership: own and optimize creative workflow and asset management tools (e.g., Monday, Asana, Workfront, Canto, Lytho). Ensure final deliverables align with established brand standards, quality requirements, and regulatory approvals prior to release or production. Vendor and contract coordination: support vendor onboarding and coordinate SOWs and project documentation in partnership with Finance and Legal. The Ideal Candidate Lives our core values of Drive, Ownership, Integrity, Teamwork and Evolution Authentic and personable, humble, smart Relentless work ethic juiced by results, not titles or activities Externally competitive, internally collaborative Highly resourceful. Hands‑on and practical Chooses curiosity and a commitment to learning over being right Radically candid – always with positive intention Motivated by challenge, resilient in the face of setbacks or adversity Able to critically think and navigate within a variety of ambiguous situations Even‑kept energy, brings calm to chaos, low drama Make impeccable agreements, delivers end‑to‑end results with excellence Makes high quality data‑based decisions with autonomy Unquenchable thirst for learning and self‑improvement Effective communicator meeting people where they are Manages multiple, complex, and competing priorities Job Details Status: Exempt Working hours: Typically, between 8 am - 5 pm Monday - Friday (open to some flexibility) Work location: Corporate Office - 32 Crosby Dr Bedford MA 01730; 3 days a week (generally Tuesday, Wednesday, Thursday) in office minimum with expectation that if business needs arise, attendance on other days may also be required. NOTE: This position is not eligible for work authorization sponsorship by the company now or in the future. Candidate must be authorized to work for any employer in the United States on a full‑time basis. Compensation Compensation for this position will include a competitive base salary ($86,900 - $115,800) and an annual target bonus opportunity. Details provided separately. Benefits We are proud to offer a competitive & valuable benefits package that enables you to protect your health, your family, and your way of life. It includes best‑in‑class medical & dental insurance where Thermacell pays for 82.5% of the premiums. Thermacell pays for the first half of your medical deductible through our Health Reimbursement Account for PPO & HMO Plans as well as contributes to your Health Savings Account if you enroll in the HSA plan. Long & Short‑term Disability & Group Term Life insurance is also available at no cost to you. Paid time off for this position will consist of accrued vacation at a competitive level, along with 11 Holidays and a day off for your Birthday. 40 hours of wellness time is also available on your first day of employment. Additionally, a company shutdown period is offered for one week between Christmas and New Year’s Day where the majority of business operations pause, and employees are encouraged to rest and recover together. Critical functions may require limited coverage to ensure business continuity. Additionally, you will have access to a variety of additional benefits such as vision, supplemental life, critical illness, Medical Flexible Spending Account, Dependent Care Flexible Spending Account, accident, SecureSave savings account, Employee Assistance Program, product benefit, wellness benefit, financial coaching and pet insurance for your furry family members! You can find all these details and more in our benefits guide along with additional discounts. You will be eligible for the employer 401K match up to 4% after completing one year of service. Requirements Experience: 3-5+ years in creative operations, project management, or trafficking, ideally in agency or in‑house creative teams. Technical skills: proficiency in project management tools (e.g., Monday, Asana, Jira, Lytho). Operational mindset: strong, data‑driven understanding of creative production workflows. Communication: exceptional organization, communication, and interpersonal skills. Experience with Stage‑Gate process. Ability to translate marketing brief into creative brief. General knowledge and understanding of printing process. Familiar with AI tools and basic artwork process. Experience in packaging design and working with brand guidelines. Bachelor’s degree in Marketing, Design, Communication, or Operations preferred. EEO Statement Thermacell is committed to preserving a culture of diversity, inclusion, and belonging. The collective sum of our individual differences, knowledge, life experiences, and unique talents represents a significant part of our culture and is the foundation for our accomplishments and impact. We strive to create a supportive community where we all can show up as our authentic selves and are confident and comfortable to be genuine with our teammates in our day‑to‑day work environment. We are proud to be an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, citizenship, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, age, physical or mental disability, veteran status, marital status, genetic information, or any other characteristic protected by state, federal or local law. #J-18808-Ljbffr