Operations Supervisor - Nautilus 220

Nautilus 220 is a luxury waterfront condominium community located in Lake Park, Florida, offering elevated residential living with resort‑style amenities, marina access, and a hospitality‑driven resident experience. Managed by Black Briar Management, the property combines upscale service standards with modern operational excellence. Black Briar Management (BBM) is a rapidly scaling hospitality‑focused property management company whose portfolio spans traditional condominiums, condo‑hotels, multifamily communities, commercial real estate, and mixed‑use assets across South Florida. At Nautilus 220, the Operations Supervisor ensures the property operates safely, efficiently, and at the high standards expected within a luxury waterfront community. POSITION OVERVIEW The Operations Supervisor is responsible for supporting and overseeing the daily operational functions of Nautilus 220 while ensuring all resident‑facing and back‑of‑house areas consistently reflect the property’s luxury hospitality standards. This role serves as a key operational leader responsible for coordinating onsite teams, monitoring service execution, maintaining presentation standards, and supporting the seamless delivery of day‑to‑day property operations. The Operations Supervisor works closely with property leadership, concierge, valet, housekeeping, maintenance, security, vendors, and resident service teams to ensure operational efficiency, responsiveness, and consistency throughout the community. This position requires strong organizational skills, leadership presence, operational awareness, and the ability to manage multiple priorities in a fast‑paced luxury residential environment. The ideal candidate is proactive, detail‑oriented, solutions‑focused, and energized by maintaining high operational standards while supporting exceptional resident experiences. CORE RESPONSIBILITIES Daily Operations Oversight: Support and oversee daily property operations to ensure all departments, vendors, and service providers operate efficiently and in alignment with Nautilus 220’s luxury hospitality standards. Team Coordination & Leadership: Provide operational guidance and daily support to onsite teams including concierge, front desk, valet, housekeeping, maintenance, and security. Assist in reinforcing accountability, professionalism, presentation standards, and service expectations. Property Presentation & Quality Assurance: Conduct regular inspections of all resident‑facing and back‑of‑house areas to ensure cleanliness, organization, safety, and presentation standards are consistently maintained throughout the property. Resident Service Support: Assist in resolving resident concerns, service requests, and operational issues with professionalism, urgency, and hospitality‑driven care. Support leadership in maintaining a seamless resident experience across all operational touchpoints. Vendor & Contractor Coordination: Coordinate vendor arrivals, contractor activities, operational scheduling, and service execution while ensuring compliance with property procedures, presentation standards, and safety requirements. Operational Communication: Maintain consistent communication with leadership and onsite teams regarding operational updates, ongoing projects, service disruptions, incidents, and priority follow‑up items to ensure smooth daily operations. Maintenance & Work Order Coordination: Partner closely with engineering and maintenance teams to monitor preventative maintenance schedules, service requests, repairs, inspections, and operational follow‑through throughout the property. Shift & Coverage Support: Assist with operational coverage planning, staffing coordination, shift transitions, and departmental support during high‑volume periods, resident events, and operational escalations. Emergency Response & Incident Management: Respond professionally to emergencies, operational incidents, resident concerns, and unexpected situations while maintaining composure, operational control, and clear communication. Event & Amenity Operations Support: Support resident events, wellness programming, and amenity activations by assisting with operational logistics, vendor coordination, setup oversight, and execution support. Operational Documentation & Reporting: Maintain accurate operational logs, inspection reports, incident documentation, vendor tracking, and daily activity reporting while ensuring all records remain organized and up to date. Continuous Improvement: Identify opportunities to improve operational workflows, communication processes, service standards, and team coordination. Contribute proactive solutions that enhance both operational efficiency and resident satisfaction. WHAT YOU BRING 3+ years of experience in hospitality operations, luxury residential operations, property management, hotel operations, or facilities coordination Previous supervisory or operational leadership experience preferred Strong organizational and multitasking abilities in fast‑paced service environments Exceptional communication and interpersonal skills with polished professional presentation Ability to lead teams and maintain accountability while fostering a collaborative service culture Strong problem‑solving abilities with a proactive and solutions‑oriented mindset Experience coordinating vendors, operational projects, and service execution Ability to remain calm and professional under pressure and during operational escalations Proficiency with Microsoft Office Suite, operational systems, and property management platforms preferred Flexible schedule availability including evenings, weekends, and holidays as operationally required Bilingual English/Spanish strongly preferred given the resident community and operational environment PHYSICAL REQUIREMENTS Ability to stand and walk for extended periods. Ability to sit and work in front of a computer intermittently throughout shifts. Ability to move throughout the property and support operational coverage. Ability to occasionally lift at least 25 lbs. WHO YOU ARE Operationally driven and highly organized — you naturally create structure and maintain standards A hands‑on leader who supports teams while maintaining accountability Hospitality‑minded and passionate about delivering elevated resident experiences Calm, composed, and solutions‑focused during high‑pressure situations Detail‑oriented with strong standards for cleanliness, presentation, and execution Proactive and reliable — you identify problems early and take ownership of solutions Collaborative and team‑oriented across all operational departments Motivated to grow within luxury residential hospitality and operations leadership WHAT MAKES US DIFFERENT Competitive benefits package provided. Details shared during the hiring process. Luxury waterfront working environment Opportunity to work within a premier hospitality‑driven residential community Professional growth and leadership development opportunities Onsite parking Rewards & Recognition programs Collaborative and elevated service culture Black Briar Management is an equal opportunity employer committed to a diverse, inclusive, and high‑performing workplace. #J-18808-Ljbffr